Sales customer service work summary 1 Unconsciously, a busy year has passed. Looking back on this year's work experience, I deeply feel the enthusiasm for the vigorous development of Yingu enterprises and the spirit of striving for progress of Yingu enterprises. As an employee of Yingu Meiquan, I am proud of being a Yingu person, and I am willing to grow and progress with the company. The following are some of my experiences in the company since 2008.
I. Personal Sales Overview and Experience
I am an ordinary employee of Yingu Meiquan Sales Department. When I first came here, I was not very proficient in real estate and unfamiliar with the new environment and new things. The whole person is also very stiff. But with the help of company leaders and enthusiastic colleagues, I quickly learned about the company's corporate atmosphere and the knowledge and information about the real estate market related to the project. I also feel a great responsibility. As the "image ambassador" and window of an enterprise, his words and deeds also represent the image of an enterprise. Therefore, we should improve our own quality and set high standards for ourselves. On the basis of high standards, strengthen professional knowledge and skills. In addition, we should have a broad understanding of the whole real estate market and stand at the forefront of the market. After this period of training, I have tried my best to become a qualified salesperson and do my job well.
Faced with the ups and downs of the real estate market, under the guidance of the company's management, Yingu Meiquan opened the first phase in June this year, and sold 90% in seven days, becoming the second place in the city's commercial housing sales in June this year, which became a story for a while. Of course, this is inseparable from the active work and cooperation of each of our colleagues. Individuals finally got a good result of the contract amount 18277202 yuan, and all the money was paid back. After this period of tempering, I not only gained a lot of professional knowledge, but more importantly, the spiritual outlook of Yingu people moved me all the time and improved me in all aspects.
Since the second phase of the company opened at the end of September, 20xx has sold the opening volume of 1/3 with its excellent products and high-quality reputation. Among them, 3 or 4 people occupy a larger area. It can be proved that under the unfavorable market conditions, buyers with certain economic basic conditions still recognize our products, and at the same time, they have attracted the attention of their peers, received many sales from the same industry and planned market adjustment.
Second, personal sales.
Job responsibilities are the job requirements of employees, and also the standard to measure the quality of employees' work. Since I have been engaged in sales, I have been taking my job responsibilities as the standard of action, starting from bit by bit in my work, and demanding my behavior in strict accordance with the terms of my duties. So far, in the sales work, I can start with the product knowledge, carefully analyze the market information while understanding the real estate knowledge, and make a suitable marketing plan for myself, so as to improve myself. In short, this year's practice made me realize that as a salesperson, sales skills and performance are very important, which is the standard to test the success or failure of a salesperson. This year, affected by the global financial crisis, the real estate industry as a whole is not good, and it lacks adaptability to the rapidly changing market, resulting in poor customer control and poor performance in the second phase. Sales is a long-term and step-by-step work, and there is no perfect product. Familiarity with product knowledge is the premise of good sales, and service enthusiasm is also very important for sales staff, so sales staff should correct their working attitude, so as to communicate with customers and make them satisfied with your sales plan.
Sales customer service work summary 2 Sales customer service work is a bit trivial compared with other positions. Seemingly simple work sometimes makes mistakes, which requires us to be conscientious and meticulous in our work.
Wake up in the ticking alarm, wash up, and a new day begins. Turn on the computer after greeting my colleagues, and then go to the fax machine to see if there is a fax for me the day before. After receiving faxes or other materials, classify them according to their priority. According to the changes of spare parts and broken parts every day, make the goods in and out report of the previous day.
Pay attention to the following points when making the goods in and out of the warehouse report: first, find the customer service headquarters receipt, delivery list, inventory department delivery list, computer customer service maintenance list, sales warranty list and other corresponding documents. Carefully verify whether the file information is consistent with the data information recorded during the self-inspection. If it is inconsistent, re-examine it carefully immediately. Find problems, report to relevant leaders in time, solve them in the first time, and leave no future trouble.
It should be noted that you should check the report of the previous day when charging the report. Report in sequence and keep the continuity of single numbers so that you can find them immediately when you look for them in the future. There is also a comment on some special single numbers and details or a unified character logo stipulated by our company.
It should be noted that it is best to verify the summation formula when calculating the amount to ensure the correctness of the data. Be sure to write your name and date when you finish the "goods in and out report", and then go to the finance and manager to sign it. After the finance and manager sign it, they will fax it to the second management department and the spare parts section immediately. And notify the other party to check. It should be noted that you should take the corresponding account books on the goods import and export report, customer service maintenance list, sales warranty list and other documents immediately after delivery. Our company has five spare parts books.
In addition, you should pay attention to your personality when making accounts. When the spare parts sent to you by the headquarters have not been charged or you have not received the spare parts sent by the headquarters, you will not charge them first. But keep this clip. After receiving the spare parts and the "delivery list" from the headquarters, they should be credited immediately.
When you receive the goods from the service station, you should pay attention to:
First, check whether the outer packaging of the goods is damaged by extrusion. When unpacking, please ask logistics or freight personnel to unpack and check together. If you have any questions, contact the service station immediately to verify the negotiation.
Second, the company has strict requirements on the packaging specifications of service stations, requiring packaging items and independent packaging boxes. It is not allowed to use the company's colorful pages and rotten newspapers as fillers when packaging. The company requires the goods to be packed in the original packaging or foam and foaming materials specially used by logistics companies. For service stations and dealers who find that they use the company's colorful pages and rotten newspapers, they should patiently persuade and educate, help find out the reasons and seek solutions.
Third, when you count the goods, first find out the corresponding dealer's delivery list and the branch company's return application form together with the goods, and at the same time make a record of the goods record tracking form.
Fourth, when we find deformation, exposed skin, missing parts, etc. , we will immediately contact the service station or dealer to explain the situation, * * * will find out the reason and handle it properly.
Fifth, when checking the whole machine and monitor, we should not only make corresponding records, but also enter them into our factory management system. Be careful when entering information, and don't make mistakes. This is a powerful guarantee for us to understand customer consultation and machine inquiry in our daily work. We must ensure its accuracy, timeliness and consistency.
Don't delay exception handling, because our customers want their computers to be repaired and used as soon as possible. At this time, the rescue needs skilled and effective communication of our basic business, reducing the time of exception handling and bringing intimate service to users.
There are many anomalies related to wear. The most common thing is scratches on the shell and screen, which requires the front desk staff of our service station to carefully check the appearance of the machine when receiving the customer's machine, check it clearly with the user, and strengthen protective measures to avoid such phenomena as much as possible and reassure the user.
In short, no matter where you are, no matter where you are, you should work hard. Dedication is our traditional virtue and our professional ethics. Develop good habits that will benefit you for life. Attitude determines everything, whether you can do it well and give full play to your greatest potential. It is not only a test of one's own potential, but also an increasing confidence.
Summary of sales and customer service work 3 Review the harvest of this year, so that your future work can be steady and steady on a healthy road and continue to forge ahead under the leadership of the company; The pressure and frustration of this year also made me feel my own shortcomings and the importance of studying and working hard. According to the requirements of the superior leaders, I will summarize the specific work in 20xx as follows:
First, personal work experience
20xx has been an extraordinary year for me personally. Since the beginning of the year, I have been doing customer service and have been very busy. I am mainly engaged in sales and customer service. Through this year's sales customer service work, I realized that for a sales customer service, doing customer service work feels like a person who has learned to eat Chili. The only thing I feel the most in the whole process is spicy. If one day you get used to this smell and stop choking on it, you will be an experienced old employee.
Encountering such setbacks at work makes me stressed, but at the same time it also makes me greatly touched and inspired by my work. For a while, I called to explain the function of the software at work, sent text messages after work, and played emotional cards. Finally, the day before the customer finally agreed to pay the company, because I typed the wrong money, the customer was unbalanced, which led to the cancellation of the cooperation. It also made me stop pushing hard and wanted to let my customers slow down, but the next day I made a deal in Shanghai. This incident has hit me particularly hard! I kept looking for problems and reasons, and almost wanted to give up this customer, but I didn't realize that it was my own problem and complained.
Later, I learned from the customer that I misunderstood what he said at that time, because of my preconceptions, I felt that the price difference was big, I felt that the customer would not accept it, and so on, and these were just my thoughts, not the customers' thoughts. Fortunately, there is still room for recovery. At my insistence, the customer finally agreed to return the goods in Shanghai and buy them from me. From this matter, I think over and over again, sum up my own shortcomings, and realize that only by fully recognizing my own problems in my future work and improving and solving them can I improve my personal sales performance.
Second, the sales performance
In the year of 20xx, the sales task arranged by the company was completed on the whole, and good sales performance was achieved, which was fully recognized and affirmed by superior departments and colleagues and won some honors. But judging from the specific monthly sales performance, my work performance in April and May last year was not ideal. The main reason is that I am lazy to think in the current month and quarter, and I don't actively carry out sales tasks. I feel that my work is not under the pressure of the specified tasks, and my work attitude is not positive. In May of that year, I took 15 days off, which delayed the sales task and didn't adjust my mind after the vacation. In this regard, I deeply understand my own problems and reflect on my situation many times. In 2020, I will go all out to successfully complete the monthly sales task.
Third, the work content
Over the past year, I have insisted on doing a good job of after-sales service with users who have purchased Yimeng Trader software, explaining all kinds of problems encountered by users in the process of using the software as patiently and in detail as possible, and striving to do a good job in QQ remote processing. Give full play to your work enthusiasm when you receive the on-site course, assist users to use software to analyze their stocks, and strive to let users renew their fees on the basis of service every year. In addition, in the past year, I firmly completed the sales task arranged by the customer service department, and through my unremitting efforts and patient communication, my company's software sales have been re-developed among the user groups, making due contributions to ensuring the good sales performance of Hunan Yimeng Trading Co., Ltd.
Fourth, their own shortcomings and future plans.
I have worked in xx co., ltd for one and a half years. During the period, although we were able to complete all the tasks arranged and deployed by the company, we achieved enthusiastic service, after-sales patience and good sales. However, in the specific work process, through some personal setbacks and pressures, I fully realized my shortcomings and problems. First of all, I have some problems such as bad temper, and sometimes I have conflict psychology when I meet some problems such as unsatisfactory work distribution.
Besides, I also lack patience when I meet old users who ask about computers. In this regard, I feel very guilty and repent. In the future work, I will further correct my temper problems, learn from teachers and seniors, and ask for sales skills and coping skills. Further strengthen their affinity for customers, constantly improve their communication skills and working methods, deepen their study of securities theory knowledge, improve their professional analysis ability and business level, and ensure that they get good results in their future work.
Suggestions of verb (abbreviation of verb) on company management
In order to do a better job in the future sales tasks, it can actually enhance the company's sales enthusiasm in the group and improve the company's sales performance. According to my XX years' working experience, I put forward the following suggestions to the company. Our company has a good reward and punishment system for sales management. The punishment system of our company is very specific and detailed, and Zheheng has promoted the management of our company.
But at the same time, if we can further improve and implement the reward system, ensure that the tasks of each month are different, make up for the imperfections and deficiencies of the system, and ensure the implementation of the system, not just words. It will be publicized and implemented in time. If the reward system is incentive, not negative, it will better promote the sales enthusiasm of our customer service staff, and will enhance the serious and responsible work of customer service staff and effectively improve our sales performance.
Sales customer service work summary 4 It is an honor to be a member of sales customer service. From the day I entered the customer service center, I regarded it as my home. Every employee is a relative. In the past two years, I have embodied love in the smallest details of my life, integrated my true feelings into every link of my work, understood each other from love, treated each other sincerely, and won the respect and recognition of my employees. I am proud to be the friendliest team in the company, and I am proud to be a member of an excellent team!
The so-called team is simply understood as a group of people in a specific range, but should be a group where everyone works together for the same goal and voice. Whether this group is United, cohesive, learning from each other and sharing knowledge determines the combat effectiveness of the team and is one of the key factors affecting the development of a unit or department.
I know very well that even the best manager's personal ability is limited, and everyone's wisdom is unlimited. How to design the internal culture of the customer service center, inspire every employee to love their jobs and work hard, and build a cohesive and fighting learning team, so that every employee has a sense of belonging and professional pride. This is my pursuit and goal since the establishment of the customer service center.
X is the most difficult factor in company team building. It is a common phenomenon that employees in the center have different ages, different employment methods, low wages, complicated work and high personal quality requirements, and they are often not understood and wronged in their work. "Customer service center is a firewall operator or a fire extinguisher" is a true portrayal of daily work, and it is often called "customer service center is a contradiction gathering center externally and a difficulty overcoming center internally". In the face of the current situation, how to alleviate the pressure on employees in this situation? How to prevent employees from losing control of their self-emotion in the process of service and having a negative impact? Stimulating employees' enthusiasm for work and study, and enhancing employees' post identity and loyalty to enterprises are practical problems that I often think about and need to solve.
Management is an idea, a service and an artistic incentive, which is closely related to daily management and team building. The incentive work of customer service center has the characteristics and particularity of human resource management. As we all know, the development of any unit is inseparable from the creativity and enthusiasm of all employees. Although material incentives are still an important indicator to measure employees' own value, in fact, in certain circumstances, the role of spiritual incentives exceeds the significance of material incentives to a certain extent. I think: there is motivation when there is motivation, there is sprint when there is expectation, and there is a sense of belonging when there is recognition. There is a relationship between action and reaction.
Based on this concept, in the daily management of X, the incentive measures are for all employees, and I pay close attention to the progress and performance of each employee bit by bit. Tailor-made and flexible use of a satisfied smile and a word of approval will motivate employees to "serve warmly and make progress every day", attach importance to employees, appreciate employees, shape employees and form a team bit by bit. Together, it has ensured the continuous improvement of the overall service level of the center and the smooth completion of various goals.
Benchmarks should be positioned, management should be refined, indicators should be quantified and evaluation should be fair. This is my simple summary of the daily management of the customer service center. Taking positive guidance as the main task, we boldly implemented the spirit combination center of branch performance appraisal, formulated job responsibilities according to different job divisions, issued performance appraisal indicators to each employee, and set up quality services. While refining and quantifying employees' work tasks, Xinggang put forward specific requirements and standards. Make every employee take responsibility accordingly, be aware of it, evaluate it objectively, treat others fairly, give full play to the enthusiasm of employees, and create a positive and competitive atmosphere.
Sales Customer Service Summary Since the work in Chapter 5, under the careful training and guidance of the unit leaders, through their own continuous efforts, they have made great progress and gained great gains in their thinking, study and work. During this period of work and study, I have a relatively complete understanding of the company; I have a clear understanding of the company's development process, management and personal responsibilities. In the process of getting familiar with the work, I gradually understood the company's core values, such as honesty, diligence, realism and innovation, which added new vitality to the company's steady development. The following is my self-evaluation during the probation period and a summary of my work performance.
My main positions are sales and customer service. At work, I try my best to do my job well and improve work efficiency and quality. In addition to doing a good job, during the preparation of the new store in xx and the development of new products by the department, I cooperated with the data specialist and used my own advantages to help him formulate a series of tables and summarize relevant data. Summarized the hot-selling products of the industry in the field of e-commerce, and combined with its own products, optimized the title for the fourth time; On the xx platform, the products are imported and so on. As pre-sales customer service, we should put customers first and try our best to meet customer requirements. During the period of learning product knowledge and mastering customer service related skills, it is with such a firm belief that I strictly demand myself, study hard and strive to become an expert. It laid a good foundation for the smooth development of my future work.
I am strict with myself in my work, correct my work attitude and integrate theory with practice; So as to improve their strengths and ideological and cultural quality, including learning to develop good living habits in life, being rich and organized, having a rigorous attitude towards life and a good style of life, being warm and generous, being honest and trustworthy, being ready to help others, having their own good working principles, and being able to live in harmony with colleagues.
Consciously abide by the company's rules and regulations and insist on participating in every training of the company. I ask for positive progress, care for the company's bricks and tiles, and always devote myself to study and work with rigorous attitude and positive enthusiasm. Although there are tears of success and bitterness of failure, the increasingly fierce social competition has made me fully realize the importance of becoming an excellent worker with all-round development in morality, intelligence and physique.
In order to master the e-commerce industry and bathroom industry as soon as possible, I insist on coming to the company every day to learn the company's system and theoretical knowledge. During working hours, I will learn practical operation with my predecessors and help to do some small things. In the evening, I will discuss the work content with my predecessors and talk about the inconvenience of work, my dissatisfaction and my shortcomings. My seniors will give me support and spiritual encouragement at work. After a long period of training, overcoming and hard work, I will gradually become a qualified employee.
Although it is only a few months, the gains in the middle are indelible, which cannot be separated from the help of unit leaders and colleagues. I always believe that no matter how bright the match is, there is only light as big as a bean. But if you light a pile of matches with a match, it will burn very brightly. I hope to use my brilliant youth to ignite every guest and inspire my colleagues to contribute to our cause, forge ahead and create a better tomorrow. Of course, my work still has shortcomings and deficiencies. I will continue to study hard and do my best in the future. Our work needs a spirit of transcendence. I believe that we will do better and better through hard work.
From the moment I entered xxx company, I knew I had come to the right place. As a fresh graduate, I haven't seen many companies, but I don't have much work experience. But when I feel the atmosphere of xxx company, I think I am very suitable here.
Later, through my own efforts, I was recognized by the leaders, passed the initial and second examinations, and successfully came to the internship position of xxx, and actively studied and grew up in these three months. Now, I finally want to be a real xxx sales customer service employee!
Looking back on these three months, as a trainee, I have been learning working methods and skills. At first, when I first came to xxx, I knew almost nothing about my work. However, under the strict training of the leaders, I learned to work as a basic way of sales and customer service.
This is really a profound training stage. As a sales customer service, we have too many things to master. It includes the most basic etiquette words to be used in the work and various corresponding answers. And as a customer service, I still have a lot of skills in these conversations. It took me a long time to get the hang of it.
In addition, as a salesperson, you should have a good understanding of the company's products and business. It took me almost a week to memorize the company's products and information!
Although training is really important, in practical work, the most important thing is to exercise in practical work. At the beginning of the work, because of insufficient preparation, there are always many problems in the work and the performance is not stable. But with the encouragement of my predecessors, I settled down to challenge again, and soon broke through the tense obstacles, successfully adapted to the atmosphere at work and successfully completed the work!
In the future work, although I have mastered the basic working ability, as a salesperson, I don't just want to do my job well. While completing your own work, you should also strive to make achievements in sales! At this stage, I have also studied for a long time, and the biggest gain is the skills taught by my predecessors. These experiences not only gave me a deeper understanding of the sales job, but also greatly improved my work.
Now, three months later, I will soon become a full-time employee, but I will keep in mind the gains during this period, be strict with myself in my future work, strive to improve and strengthen my working ability, and contribute my strength to xxx Company!
Sales customer service summary 7 Time flies, and the year of 20xx is drawing to a close. In the past year, under the care and guidance of leaders and colleagues, we have made some achievements in our work through our own efforts, but there are still many shortcomings. Looking back on the past year, we will make the following points:
I came to work in telecommunications in March this year. When I first came, I was assigned to study in the Entrepreneurship Pilot Center. At that time, global eye monitoring was installed in internet cafes. Since then, I have been in contact with network video surveillance and have a strong interest in its structure. Through the teaching of masters and my own study, I have now clearly understood his structure and composition.
While constantly improving and learning skills, I also participated in project management and control. I have studied and worked with the master before, and I feel that it is not difficult to do the project. However, when I personally worked on a project, I realized that those bits and pieces were not clear enough. Take the video monitoring project of timber inspection station as an example. Although there are not many monitoring points and the technology is not complicated, there are many things to consider in real practice. Communication with customers and coordination with provincial companies are indispensable. As a seemingly simple problem, there are many aspects to consider. What to solve in advance, how to do it, and what preparations need to be made all need to be considered. After several months of preparatory work, the checkpoint project started this month. Judging from the current construction situation, it is progressing smoothly. The current problem is how to communicate with the construction team to solve the problems encountered in the construction process.
Summed up the work, although there is some progress, but there are still some shortcomings, such as not many creative ideas, some places are not perfect enough, need to be improved in the future work. In the new year, I will try my best to correct the shortcomings of the past year and try my best to make my work efficiency and ability enter a new level.
Summary of Sales and Customer Service 8 In a blink of an eye, the precious three-month probation period is over. Looking back on these three months, I am really honored to experience and learn in the post of xxx company. With the training and help of xx leaders and others, my work in xxx has settled down smoothly, although I am only a qualified customer service in the department now. But I believe that I can become better as long as I work hard in the future. In short, after the probation period, I will soon become a full-time employee here. Therefore, I hereby make the following summary of the work in these three months:
I. Learning situation
For a newcomer, internship is like a way of learning. Before the official start of the probation period, I first learned about various related things about xXX company with many new colleagues under the training of XX leaders. Among them, especially the information about the company's products and business.
In this training, we spent a lot of time to learn these materials and write down important knowledge firmly. And in the training, there will be material exams from time to time. To this end, we really spent a lot of time on reciting.
However, it is obviously not feasible to do this job well by rote learning alone. Later, in the training, we gradually came into contact with the communication with customers. Although I was very nervous when I faced the customer at first, I still tried to make the work steps go smoothly. Later, with the gradual adaptation, I also adapted to this way of working more smoothly.
Second, the work situation
During the probation period, I was just an ordinary novice. I didn't make a deal at the beginning of my work, or even for a long time! I am also anxious to see my colleagues around me making their own achievements. But it was at this time that I got the guidance of xx leaders. His summary made me realize my problems in my work and began to actively improve myself in my later work!
Later, at work, I learned to actively summarize and reflect on my own shortcomings in my work, and also began to actively learn the advantages of other colleagues in my work. This also allows me to have more gains and growth in my work.
Now, looking back on my actual love for you in the past three months, at first, I thought it would be a long experience. But in retrospect, it's only been three months. I have a lot to learn here. To this end, I will work hard to strengthen my exercise and make myself a real sales customer service in my formal work!