Article 1 of the service quality commitment is to further strengthen the work style construction, practice the "one training and three styles" of the college, continuously improve the management service level and comprehensive development ability, and make new contributions to the construction of national backbone higher vocational colleges. All faculty members of the Department of Transportation and Logistics Management solemnly make the following commitments:
First, the implementation of the first question responsibility system
The first person to answer the phone and visitors should first ask the person in charge, be polite and enthusiastic, be responsible for or guide the guests to deal with normal business and needs until the guests are satisfied.
Second, the teacher promised:
1. Strictly abide by the relevant laws and regulations and the rules and regulations of the college, learn to be a teacher, behave yourself, devote yourself wholeheartedly to improving the quality of teaching and educating people, and guide students to grow up healthily.
2. Love their jobs, devote themselves to teaching, love educating people, effectively use advanced educational concepts, educational means and technologies in teaching, and constantly improve the quality of teaching.
3. Respect students, care for students, teach students in accordance with their aptitude, and there is no violation of teachers' professional ethics.
4. Support and encourage students to participate in various skill competitions, and strive to improve students' learning ability, innovation ability and professionalism.
5. Actively participate in school-enterprise cooperation and professional construction, broaden practical teaching and employment channels, and provide more professional information and employment opportunities for students.
6. Committed to the construction of professional and excellent courses, make full use of the network platform, establish online courses, answer questions online, and promote effective communication and learning between teachers and students.
Third, the management personnel promise:
1. Strictly abide by relevant laws and regulations and the rules and regulations of the college, love their jobs and care about students.
2. Strengthen the daily education and guidance for students, keep abreast of students' learning, thoughts and life trends, and ensure that in case of emergencies, they arrive at the scene for disposal in the shortest time.
3. Be polite and enthusiastic to the visiting students, actively help solve the reasonable requirements put forward by the students, and let the students fully feel the warmth of the college.
Every Monday is the service reception day for the head teacher, counselor, department secretary and department head. The head teacher must attend a class activity, and other personnel must stick to their posts and serve enthusiastically.
5. Ensure that the mobile phone is open for 24 hours, which is convenient for teachers and students to contact.
6. Consult all kinds of documents, use seals and handle them immediately; All kinds of materials that need to be submitted shall be reviewed by department leaders and delivered to relevant departments in time.
Four. If there is any violation of the above commitments, the responsibility will be investigated in strict accordance with the relevant regulations of the college.
Service quality commitment 2 I. About the supervisor
1. The director of this project is proposed to be-,and it is promised that the director will not be replaced during the project construction unless the owner actively requests it.
2. Our company will organize the personnel who promise to bid to enter the site to carry out supervision work within the time limit required by the owner. If there is a reason to replace the supervisor, we will get the consent of the owner in advance and ensure that the qualification of the replacement personnel is not lower than that of the replaced personnel and the requirements of the contract.
3. During the contract period, our company will take all measures to ensure the stability of supervision personnel, so as to facilitate the continuous and normal supervision work.
4. If it is necessary to increase the number of supervisors due to engineering needs or other requirements of the owner, our company will actively send supervisors who meet the qualification requirements to enter the site.
5. Before the annual winter break or when the single project has been completed and the supervisors need to leave, we promise to submit a written personnel exit plan to the owner in advance, and organize the supervisors to leave as planned after obtaining the written consent of the owner.
6. If individual supervisors fail to provide supervision services as agreed in the supervision contract, once found, our company will deal with it seriously and accept the treatment and punishment taken by the owner according to the terms of the contract.
Secondly, regarding the supervision facilities.
1. Our company will organize supervision facilities (including office and living facilities, communication equipment, transportation, test and detection instruments and equipment, etc.). ) In the bidding, it promises to enter the site in various ways such as new procurement and new deployment. The minimum standard for supervision facilities to enter the site is to ensure that the work needs and the requirements of the bidding documents are met.
2. According to the management system of our company, our company will guide the project supervisors to use, manage and maintain all the supervision facilities correctly to ensure that all the access facilities are in good working condition during the contract period.
3. If some supervision facilities need to be added due to engineering needs or other requirements of the owner, our company will actively and regularly equip corresponding facilities that meet the requirements.
4, such as part of the project has been completed, the corresponding supervision facilities can exit, the staff will report to the owner in writing, and organize the corresponding facilities to exit after obtaining the consent of the owner.
Third, about the quality of the project.
1, our company will select qualified supervisors with strong business ability, strong sense of responsibility, rich experience and strong years to form a project supervision organization, and ensure the high quality of the project with high-quality supervisors.
2, our company has a perfect quality assurance system and reward and punishment measures to ensure the normal and effective operation of the quality assurance system, and timely cash rewards and punishments, using the system and economic leverage to restrain supervisors to strengthen supervision of project quality and ensure project quality.
3. We will supervise and inspect the quality activities such as quality education and training, technical disclosure and preventive measures for common quality defects of project supervision institutions, so as to improve the quality awareness and professional quality of supervisors, find and solve problems in supervision work, and even remind contractors to take measures to prevent quality problems in advance.
4. We will take measures such as advanced control (reviewing the commencement report and special construction plan, checking the construction preparation, sampling the quality of raw materials, etc.). ), process control (patrol, standby, special inspection, etc. ) and acceptance control (quality data inspection, engineering entity quality inspection, etc. ) Strengthen quality control to ensure project quality; At the same time, the contractor has the obligation to ensure the project quality through supervision instructions, informed criticism, rework, suspension of construction and measurement.
In short, through the above measures, we guarantee to achieve the following quality objectives:
The qualified rate of one-time acceptance of sectional works reaches100%;
After the completion acceptance, the quality score of each construction contract section is above 93 points, and the quality reaches the qualified level;
After the completion acceptance, the quality score of each construction contract section is above 92 points, and the quality reaches the qualified level;
Fourth, about the progress of the project.
1. Require the contractor to submit the general project schedule, annual and monthly construction schedule and monthly report according to the contract requirements, and review and supervise their implementation.
2. Check the implementation of the schedule at any time, compare the schedule with the actual schedule, and guide the contractor to take corresponding measures to ensure the implementation of the plan in case of deviation.
3. Check the contractor's construction investment once a month (including funds, machinery and equipment, material reserves, labor, etc.). ), and compared with the monthly planned investment. If the project progress is affected by insufficient investment, instruct the contractor to increase investment in time to ensure the project progress.
4. Improve the efficiency of supervision: review and sign the commencement report in time, and conduct process acceptance in time to ensure that the project can start on schedule and can be transferred to the next process in time after completion; Strengthen process control, find and solve problems in time, and the project progress is not affected by quality and safety problems.
Through the above measures, we guarantee to achieve the following time limit control objectives: to ensure timely completion and strive to complete ahead of schedule.
Verb (abbreviation of verb) on cost supervision
Carefully review the cash flow plan submitted by the contractor, verify the quantity and measurement of the project on site, and review and issue the payment certificate. Strictly review daywork, extra works, design changes and price adjustments, and carefully record the construction site. When the contractor requests additional compensation or claims, record and sort out all kinds of evidence and materials to ensure payment for the owner.
Six, about the contract management
1. Changes in the form, structure, quality, quantity and any construction process of the project or any part thereof shall be carried out in strict accordance with the project contract and relevant management measures formulated by the owner, and the unit price and quantity of the changed project shall be reviewed and reported in time. For the extension of the construction period or the change of design fee proposed by the contractor, all the reasons and matters of its application shall be checked, and the increased amount of design change shall be examined and approved according to the procedures stipulated in the contract. According to the examination and approval authority stipulated in the contract, after being approved by the owner, resident supervision engineer and chief supervision engineer, the change notice shall be issued.
2. Supervise whether the composition and quantity of the main technical and management personnel of the contractor entering this project are consistent with the list listed in the contract, and urge the contractor to replace the incompetent main technical and management personnel in time to meet the contract requirements.
3, supervise the contractor's engineering subcontracting, illegal subcontracting is strictly prohibited, the necessary subcontracting timely review opinions, submitted to the owner and director office for approval before implementation. Strictly review the subcontracting forms of subcontractors.
Seven, about safety in production
1, urging the contractor to establish a reliable safety guarantee system and a vertical and horizontal safety responsibility system; Strengthen the three-level safety education of individuals, construction teams and departments; Improve the safety production management system and safety technical disclosure system; Prepare special construction plans for production safety and emergency plans for production safety accidents, and conduct safety drills; Supervise and urge contractors to actively carry out "safe site construction" activities.
2. Supervise the resident supervision institutions to carry out safety and civilized construction education and training once a month to improve the safety awareness of supervisors; Before each important subdivisional work starts, the technical disclosure of safety supervision shall be made to all supervisors, and the possible safety accidents and supervision methods in the project shall be explained to ensure that no safety accidents of any form will occur.
3. Strengthen the pre-control of safety production, including: preparing the work plan of safety supervision, reviewing the commencement report and the special plan of safety production and construction, supervising the technical disclosure of the contractor's safe and civilized construction, and checking and auditing the use of the contractor's safety production expenses.
4. Strengthen the control of safety production process, establish safety production account and hazard source account, and carefully record the safety supervision log; Through patrol, inspection and other measures, timely discover and eliminate potential safety hazards; Through supervision instruction, informed criticism, shutdown, rectification and punishment, the contractor must ensure safe production.
Through the above measures, we will ensure that the frequency of general safety accidents is controlled within 3‰, and the accident rate is controlled within 1.5‰. We will resolutely put an end to major casualty accidents and avoid serious accidents due to poor management or recognized by the safety supervision bureau.
Eight, about environmental protection
Take the lead in promoting clean production technology, standardize the construction site, realize civilized construction, adopt the active management mode of "whole process control", try to avoid destroying natural ecology, reduce environmental pollution, compensate the loss of natural resources, make the impact of engineering construction on the environment reach the minimum environmental loss, the minimum environmental restoration cost and the best ecological function, and ensure the construction and implementation of green projects.
Nine, on the construction of a clean government
1, our company attaches great importance to building a clean government. Resident supervision institutions must set up a leading group for the construction of clean government, establish and improve the guarantee system for the construction of clean government, increase the publicity and education of clean government, and run the construction of clean government through the whole process of construction supervision.
2. Our company regularly publicizes the quality inspection, change approval, and the use of office and living expenses. And accept the supervision of all supervisors, contractors, leaders at all levels and even all walks of life to restrain the behavior of supervisors.
3. If any supervisor can't stand the temptation, he will do something that will damage the image of the supervisor and the interests of the contractor and the owner, such as taking cards, eating, drinking, whoring and gambling. Once found, our company will take measures such as criticism and education, dismissal, and even transfer to judicial organs for legal responsibility, and unconditionally accept the treatment and punishment taken by the owner according to the terms of the contract.
Through the above measures, this project is guaranteed to become a standardized project.
In order to standardize the business activities of cargo transportation, ensure the safety of cargo transportation and protect the legitimate rights and interests of shippers, our company hereby solemnly promises to our customers:
1. Our company is a powerful legal transportation enterprise, and has obtained relevant legal documents such as Business License of Enterprise as a Legal Person, Organization Code Certificate of People's Republic of China (PRC), Tax Registration Certificate, and Road Transportation Business License of People's Republic of China (PRC). Over the years, I have been specializing in the transportation of tobacco products and special materials, familiar with the transportation routes of relevant tobacco enterprises across the country, and maintained good cooperative relations with many tobacco enterprises across the country.
Second, in the process of carrying out transportation business, the loading and unloading of tobacco leaves, cigarettes and materials used for cigarettes are carried out in strict accordance with relevant requirements to ensure the safety of goods during transportation.
1. The company has set up a full-time dispatcher, who is responsible for the planning, coordination, management and tracking services of vehicles, ensuring the rational allocation of vehicles and ensuring the smooth operation of business.
2, set up a full-time security officer, responsible for the daily inspection of operating vehicles and the supervision of drivers, nip in the bud at this time, to ensure the safety and reliability of operating business.
3. Strictly follow the relevant requirements of waybills, contracts and transportation licenses brought by customers. After receiving the customer's notice, ensure that the vehicles with good condition and suitable model arrive at the loading place or the place designated by the customer in time within 1 hour. And cooperate with the connection of various links such as the loading place of the goods.
4. Strictly abide by the Law on Safety in Production, the Law on Road Traffic Safety, the Regulations of the People's Republic of China on Road Transportation and the Regulations of Guangdong Province on Road Transportation Management, and do not allow transportation beyond the standard.
5. Clean the vehicle regularly to ensure that the vehicle is clean and free of peculiar smell. At the same time, according to the customer's waybill, a special car is equipped to ensure that the goods are not mixed. During shipment, take adequate protective measures, and arrange special personnel to check the safety performance of tarpaulin and waterproof cloth before shipment. Vehicles without tarpaulins are not allowed to leave the loading site.
6. Our company provides services for JS 12GZ020- 1 project by itself, and promises not to transfer the goods to a third party for transportation. Unless required in writing by the purchaser (Guangdong Tobacco Nanxiong Co., Ltd.).
7. Our company has purchased bulk cargo transportation insurance and tobacco special insurance, and has the ability to bear all operational risks and unexpected risks. The company ensures "zero" cargo loss rate; "100%" punctual arrival rate (except for force majeure factors), during the temporary transportation period (that is, from the completion of loading at the place of departure to the completion of loading at the destination), if the customer's goods are lost or damaged, the company will compensate according to the price.
Third, according to the relevant provisions of the Law on Safety in Production and the Law on Road Traffic Safety, adhere to the guiding principle of "safety first, prevention first", and formulate and improve the safety production management system, including safety production operation rules, safety production responsibility system, safety production supervision and inspection, and safety production management system for drivers and vehicles. , and conscientiously implement.
1. Ensure regular inspection and maintenance of passenger vehicles, keep the vehicles in good technical condition and ensure transportation safety.
2. Ensure that drivers and passengers are regularly organized for safety study and business training, so that drivers and passengers have good business knowledge, skills, professional ethics and safety awareness.
3. Ensure that the hired drivers and passengers are trained and qualified, hold relevant certificates (the driver has obtained a driver's license suitable for the vehicle he is driving, and has no record of major traffic accidents within three years), and are healthy and competent.
4. Abide by laws and regulations, operate according to law, be honest and trustworthy, and provide excellent service. Ensure that the vehicle does not exceed the speed limit or overload, and the driver does not drive fatigue, discontinuously, drunk or illegally.
Five, abide by the road transport emergency plan, in case of public emergencies, obey the unified dispatch, management and command of the government and relevant departments. The company hereby solemnly promises. In case of violation of the above commitments, voluntarily understand the punishment imposed by the management department according to regulations.
Commitment unit: legal representative's signature (seal): official seal of the unit.
Date, year and month
Service Quality Commitment 4 * * * * Company:
According to the provisions of the tender documents, our goal is to provide quality engineering quality and service for the owners. Give full play to our advantages in technology and quality management to provide quality engineering and services for the owners. In order to ensure the high-quality completion of this project, Shanxi Weimin Landscaping Engineering Co., Ltd. solemnly promises to the owner.
1, Quality Service Commitment:
1. 1 quality standard: excellent project, with a pass rate of 100%, an excellent rate of 98% and an excellent rate of 95%.
1.2 quality management objective: according to the technical quality requirements of engineering drawings, select relatively professional engineers and technicians, select high-quality plants such as trees, shrubs and flowers, carefully work and construct, strictly implement the relevant construction specifications formulated by the state, ensure the engineering quality and technical standards, and make the survival rate of seedlings reach over 98%.
1.3 quality service commitment: according to the requirements of the project schedule, organize a strong project team carefully, deploy efficient construction machinery, make full use of manpower and machinery, rationally adjust the construction plan, run through the construction, cross-operate, pay attention to quality, seize the progress, ensure that the project tasks specified by the owner are completed within 30 days within the specified time limit, and strive for early completion.
2. After-sales service commitment: In order to let the owners better see our company's technical level and long-term cooperation intention, and let the owners be satisfied with our company and the project, our company implements the quality management objectives, and specially sets up a service leading group to comprehensively organize the service guarantee work of this project:
2. 1. If our company wins the bid, our company will provide quality services for this project;
2.2. After winning the bid, our company guarantees to complete the project within the date stipulated in the contract, and can also deliver the goods in advance according to the business requirements;
2.3, after the completion of the finished product, if there are any quality problems, our company will send personnel to assist the owner to help solve them, which will never affect the progress of the project;
2.4. Provide business technical consulting services free of charge; Handle the owner's faxes and letters in time and give a clear answer;
2.5. During the maintenance before the project completion acceptance and the warranty after the completion, our company will pay an irregular return visit.
Article 5 of the service quality commitment 1. Keep indoor and outdoor sanitation clean and pollution-free.
Two, catering service units must obtain a catering service license, and hung on the wall; Employees hold personal health certificates.
Three, strictly control the procurement of food and food raw materials, designated personnel, designated procurement, procurement of food and raw materials from suppliers to obtain relevant documents, do not buy, process and sell toxic and harmful, fake and shoddy food. Strictly implement the accounting system for food import and export, designate special personnel to be responsible for the purchase and delivery, and strictly control food. The claim rate of purchased food and raw materials 100%, the acceptance rate of food in and out of the warehouse 100%, and the record rate of import and export account 100%.
Four, the purchase of meat and poultry and its products, designated person in charge, animal quarantine certificate request rate 100%. Do not buy livestock and other animals and their products that have died of illness, poisoning or unknown causes.
V. Designate a person to be responsible for the use of food additives, 100% purchase food additives that meet the hygiene standards, and obtain relevant certification documents from suppliers; Store in the designated place, use strictly according to the standard, and record the purchase and use in time. Do not use non-food additives to process food.
6. Tableware shall be disinfected 100% in strict accordance with the Operating Rules for Cleaning and Disinfection of Tableware; Cooking utensils and appliances should be cleaned and kept clean after use.
Seven, to ensure that no major food safety accidents during the Spring Festival.
Responsible unit (seal): person in charge of health supervision office in Lingang District: (signature, handprint) year month day.
Commitment of service quality Article 6 In order to make the whole xx project have a good living environment and ensure the structural safety, normal use and neat appearance of the house, I make the following commitments:
1. I am the owner of the apartment of xx project. I have received the Decoration Management Service Agreement, House Use Manual, Owner's Temporary Management Statute, Owner's Manual and other documents provided by your property service center at the time of delivery or before renovation. I hereby declare that I have read the above documents carefully and promise to abide by all the provisions of the above documents.
2. Due to the need of decoration and decoration of the house where I live, it is necessary to close the balcony or transform other parts. I hereby promise as follows:
1. I have been informed of your center's suggestions on matters that may be affected by balcony closure in the shopping industry, including but not limited to safety factors such as non-uniform fa? ade of the community, falling objects from high altitude, and the impact on property rights;
2. We promise to carry out the construction in a unified and standardized closed way, without changing the material, color and shape. The specific closed way shall be subject to the logo in the attached drawings;
3. Promise that the original configuration objects, including sewer pipes, protective railings and gas pipelines, will not be affected or changed during the closed construction.
4. Promise to choose a professional balcony packaging company for construction, otherwise all safety responsibilities caused by installation will be borne by itself; It also promises that if other companies are selected for construction, the packaging company will accept the unified management of your company, including but not limited to the inspection of business license, construction qualification, material qualification certificate and construction performance. Otherwise, voluntarily assume all joint and several liabilities caused by it;
5. Promise that when the balcony is closed, if it involves the renovation of gas pipelines, it is necessary to choose a gas company for construction, otherwise the gas stoppage or personal injury caused by unauthorized renovation will be borne by itself;
6. Promise that after the balcony is closed, no additional overloaded items or decorations will be added, otherwise all responsibilities arising therefrom will be borne by yourself;
7. Promise that after the balcony is closed, you will not install any canopy, fence and other objects that hinder the unified specification, otherwise, your company has the right to dismantle or prohibit the above objects from entering the community, and all related demolition expenses or losses will be borne by your company;
8. Promise that when the balcony is closed, the installation position of the original reserved air conditioning hole and outdoor unit will not be changed;
9. Promise to waterproof the relevant parts when the balcony is closed, otherwise the leakage or the resulting property loss in the neighborhood will be borne by itself;
10. Promise not to add floors to balconies, balconies or indoors, or build awnings and houses illegally, and build or package them by yourself, and bear all consequences;
1 1. We promise to bear all economic and legal responsibilities for all personal injuries and property losses caused by wall modification, such as going to the Housing Authority to apply for safety approval of urban housing decoration structure, improper decoration (use) or illegal construction.
Commitment:
Year, month, year, two thousand xx