The future development prospect of bank customer service is also very good, and the grassroots positioning is to train the most talents. Bank customer service technology is high. Unlike physical departments, each department manages a business. Customer service basically needs to know everything, because customers only make one phone call.
You need to know all the financial knowledge of bank customer service, not as an operator, savings, company, loan, foreign exchange, wealth management, bank card, credit card, fund, stock, gold business, offshore business, insurance, etc.
1. How to check the bank card balance of rural credit cooperatives:
ATM self-inquiry: ATM self-inquiry is a basic inquiry method with a wide audience. The holder of the bank card carries the bank card to any ATM, inserts the bank card into the scanning position, inputs the password, and operates according to the system prompts to inquire the balance.
(1) Telephone inquiry: Telephone inquiry is a relatively simple inquiry method, which is suitable for cardholders who can't read or use ATM skillfully. The cardholder only needs to call the customer service number of the bank card of the rural credit cooperative (usually the customer service number is on the back of the bank card) and follow the specific voice prompts to check the balance of the bank card.
(2) Counter inquiry: Cardholders can bring their ID cards and bank cards, and consult relevant staff during the working hours of rural credit cooperatives to inquire about the balance.
(3) Mobile phone WeChat inquiry: This inquiry method is mostly used by young people. The official account number of WeChat of local rural credit cooperatives can be used to check the balance by binding the bank card account number according to the specific instructions. Rural credit cooperatives in some areas are not allowed to open WeChat official account service.
2. How to report the loss of bank cards of rural credit cooperatives:
(1) Oral loss reporting: If the customer cannot report the loss to the original bank in time for various reasons, he can report the loss orally by telephone. However, customers need to go to the bank to go through the relevant procedures within the prescribed time limit.
(2) Report the loss officially: Once the customer finds that the savings card is lost, he needs to take it with him immediately.
A bank is an enterprise dealing in money, and its existence is conducive to raising and financing social funds. It is a very important member of financial institutions.
We can see the business of the bank. On the one hand, it collects idle monetary funds and small monetary savings in society by absorbing deposits, and then lends them to people who need to replenish money in the form of loans. Here, banks act as intermediaries between lenders and borrowers.
On the other hand, banks handle the payment and settlement of money for commodity producers and businessmen, and also act as payment intermediaries. In short, banks play the role of credit intermediaries.
The basic functions of commercial banks include: credit intermediary, payment intermediary, credit creation and financial services.
Bank securities are a part of social security and a branch of social security industry. As far as prevention means are concerned, it includes three categories: artificial prevention, physical prevention and technical prevention. Technical prevention is a new preventive measure gradually formed in the field of bank security by using modern electronic alarm and other scientific technologies in the 1980s.
The bank security technology prevention system is an information technology network with comprehensive functions such as detection, delay and response, which effectively combines subsystems such as special equipment and software with anti-intrusion, anti-theft, anti-robbery and anti-destruction functions into an organic whole.