IT operation and maintenance management mainly includes eight aspects:
1 equipment management.
Monitor and manage the running status of network devices, server devices and operating systems.
2 application services.
Monitor and manage all kinds of application support software, such as database, middleware, groupware and all kinds of general or special services, such as email system, DNS, Web, etc.
3 data storage.
Unified storage, backup and recovery of system and business data.
4 business.
Including the monitoring and management of the operation of the enterprise's own core business system. For business management, we mainly focus on CSF (key success factor) and KPI (key performance indicator) of business system.
5 directory content.
This part is mainly about the content management and public information management that enterprises need to publish uniformly or customize for people.
6 resource assets.
Managing the resource assets of IT system in an enterprise can be physical or logical, and can interact with the financial department of the enterprise.
7 information security.
The international standard of information security management is ISO 17799, which covers ten control aspects, 36 control objectives and 127 control methods of information security management, such as enterprise security organization, asset classification and control, personnel safety, physical and environmental safety, communication and operation safety, access control and business continuity management.
8 daily work.
This part is mainly used to standardize and clarify the job responsibilities and work arrangements of operation and maintenance personnel, provide quantitative basis for performance appraisal, and provide a means to accumulate and enjoy experience and knowledge.