1. Negotiation settlement: After the dispute occurs, consumers and operators reach a settlement agreement on the basis of voluntariness and mutual understanding through direct dialogue, reasoning with facts and distinguishing responsibilities, so that the dispute can be resolved.
2. Complaint mediation: After a dispute over consumers' rights and interests occurs between consumers and business operators, the Consumer Protection Committee is requested to mediate, that is, a third party persuades, communicates and mediates both parties to the dispute, so as to urge both parties to reach a settlement on the dispute.
3. Administrative appeal. When consumers and business operators have rights disputes, they can request the relevant administrative departments to resolve the disputes. It is efficient, fast and powerful.