I. 12333 Service Contents
12333 is a comprehensive service hotline, which aims to provide convenient and efficient human resources and social security services for the public. Through this number, citizens can consult social security policies, inquire about social security payment records and understand the conditions for receiving social security benefits. At the same time, 12333 also provides services such as complaints and reports. For the problems in social security services, citizens can give feedback and safeguard their rights through this channel.
Second, matters needing attention when dialing 12333
When calling 12333, citizens should pay attention to the following points:
1. Keep the phone open and ensure that you can answer the service hotline;
2. Provide accurate personal information so that the service personnel can better answer your questions;
3. Describe your problems and needs in detail so that the service staff can provide more accurate help;
4. Respect the work of service personnel and avoid using inappropriate words or malicious complaints.
Third, other social security consultation channels.
In addition to calling 12333, citizens can also consult social security through the following channels:
1. Go to the local social security bureau or social security service window for consultation;
2. Log in to the local social security bureau official website or mobile phone application for inquiry;
3. Learn about social security policies and related information through social media and other channels.
To sum up:
For social security consultation in Beijing, please call 12333, which is a national unified number providing social security-related consultation, inquiry, complaint and report. When calling 12333, citizens should pay attention to keep the phone open, provide accurate personal information, describe the problem in detail, and respect the work of service personnel. In addition, citizens can consult social security through other channels in order to better understand and enjoy the benefits brought by social security policies.
Legal basis:
People's Republic of China (PRC) social insurance law
Article 72 provides that:
Social insurance agencies provide social insurance services, responsible for social insurance registration, personal rights and interests records, social insurance benefits payment and other work.
Article 73 provides that:
Social insurance agencies shall establish and improve business, finance, safety and risk management systems.
Social insurance agencies shall pay social insurance benefits in full and on time.
Notice of Ministry of Human Resources and Social Security on Further Improving the Telephone Consultation Service of Human Resources and Social Security 12333
Article 1 stipulates:
Fully understand the significance of 12333 telephone consultation service, and all localities should regard it as an important starting point for human resources and social security departments to promote public service innovation.