The requirements for calling 123 15 are as follows: there is a clear respondent, and specific business information, such as store name, address and telephone number, must be known before making a complaint. There are specific appeals, facts and reasons, which are under the jurisdiction of the administrative department for industry and commerce, and consumers need to buy or use goods or receive services for their daily consumption.
The meaning of openness:
In order to effectively solve the problem of consumers' "difficulty in complaining" and accept consumers' demands in a timely, convenient and fast manner, on March 5, with the strong support of the former Ministry of Information Industry, the State Administration for Industry and Commerce opened a special telephone line for reporting consumer complaints nationwide.
Relying on the telephone number 123 15, the administrative departments for industry and commerce at all levels in China have set up a consumer complaint reporting service network with modern information technology as the main means, integrating acceptance, investigation and supervision, covering urban and rural areas throughout the country.
The opening of the special number 123 15 has further smoothed the channels for consumers to appeal, made it more convenient for the industrial and commercial departments to receive and handle consumer complaints and reports in time, better protected consumers' interests, severely cracked down on the manufacture and sale of counterfeit and shoddy goods, promptly and effectively investigated and dealt with all kinds of economic illegal cases, and played an active and effective role in maintaining fairness and justice in the market economic order and promoting healthy economic development.