1, express mail is lost.
First of all, find the courier department that receives the mail to make a complaint, or contact the unified business acceptance platform of the courier company to ask for a solution.
Secondly, you can log on to the complaint website of the State Post Bureau or call the postal consumer complaint telephone number "12305" to make a complaint.
2. The packaging is damaged or in short supply
Once the parcel is found to be damaged or in short supply, the postman should be required to issue a certificate of damage or loss on the spot, identify the responsibility and keep the evidence for future rights protection;
In case of postal service consumption disputes, they should be settled through consultation first; If negotiation fails, you can complain to the postal administration or call "123 15".
3. Express delivery delay
In addition to the delivery delay caused by extreme weather and accidents (forgetting the Double Eleven), you can appeal by phone or log on to the websites of the State Post Bureau and the postal administrations of various provinces and cities.
4. Serious losses
If the loss of goods is relatively large, the parties concerned shall report the case to the public security organ and provide corresponding evidence. At the same time, we should also negotiate compensation with the courier company in time.
If negotiation fails, you can bring a lawsuit to the court and demand compensation.
The Postal Law stipulates that postal enterprises should make compensation according to the insured amount if the insured vouched mail is lost or completely damaged.