(2) The explanation is accurate and fluent. Familiar with business and wide knowledge. Explain the contents in a healthy and standardized way, enthusiastically introduce and answer tourists' questions or inquiries, be patient and meticulous, and be unhurried; For tourists' questions, try to answer and answer; Apologize for the questions that can't be answered, and say that you will give a satisfactory answer next time; When communicating with tourists, be sincere and humble, and express appropriately, such as "Please come with me", "Please hurry up, it's time to close" and "Welcome to come again next time".
(3) Active and enthusiastic service. Arrange travel itinerary and daily life to meet the needs of tourists. Take the initiative to care for and help tourists with special needs, such as the elderly, children and the disabled, and actively help them solve practical difficulties in tourism. Respect the religious beliefs, national customs and living habits of tourists, and take the initiative to show friendship and respect with their own manners and etiquette. When Lu Yu encounters a dangerous situation, he will take the initiative to remind and evacuate tourists in time according to regulations to ensure the safety of tourists.
In the explanation, feudal superstition and vulgar content are not mixed.
Do not introduce unhealthy entertainment activities to tourists.
In the process of traveling, tourists are not induced or forced to shop; It is not allowed to change the plan and lower the service standard without authorization. Kindly remind tourists to travel in a civilized way.
When encountering complaints from tourists, we should maintain a modest and restrained attitude, listen carefully to each other's demands, solve their reasonable demands in time, and politely refuse unreasonable demands.