Talk about railway information again, please check it in time!
In order to do a good job in Spring Festival travel rush in 2020, implement the new working concept of "Safe Spring Festival travel rush, Orderly Spring Festival travel rush, Warm Spring Festival travel rush, Better Passenger Experience" of China National Railway Group Co., Ltd., create a warm and comfortable travel environment for passengers, and further enhance passengers' sense of acquisition and happiness, Xinjiang Railway has launched ten new measures for Spring Festival travel rush's rush service.
Policy 0 1
Extend the purchase time of 12306 website.
From 65438+February 12, the business processing time of 12306 website was extended from 6:00-23:00 to 6:00-23:30, and ticket purchase, refund and change were increased by 30 minutes.
Policy 02
Optimize the process of handling tickets for migrant workers
Add window 1 for migrant workers and migrant workers at Urumqi Railway Station, reserve special tickets, collect ticket demand in advance and do it well on the spot to ensure and facilitate migrant workers and migrant workers to purchase tickets (on the way).
Policy 03
Increase the manual ticket window? Automatic sales? Ticket collection equipment
During the period of Spring Festival travel rush in 2020, Urumqi Bureau Group Company opened the 194 population ticketing window and invested 258 automatic ticketing equipment. 579 sales outlets have covered major counties, cities, towns and regiments in Xinjiang 14, making it more convenient for passengers to purchase tickets nearby.
Policy 04
The Policy of Expanding the Supply of Transport Capacity in Spring Festival travel rush
The daily average transportation capacity of Spring Festival travel rush Peak Map is 139800, which is 27,700 more than that of Spring Festival travel rush Peak last year, with an increase of 24.7%. On this basis, passenger trains will be added in popular directions and key sections in Xinjiang to further expand the transportation capacity and meet the demand: 55 passenger trains will be added from Urumqi to northern Xinjiang, southern Xinjiang and eastern Xinjiang. At the same time, the train is reconnected with the "Fuxing" EMU to meet the holiday travel needs of Xinjiang passengers; Before the holiday, there were 26 trains from Shanghai, Chengdu 12, Chongqing 15, * * * 53, 10/train from Urumqi to Shanghai. After the holiday, there are 25 trains from Chongqing, 25 trains from Shanghai 10 and 35 trains from * * * *; From February 5 to February 6, 15 Turpan-Kashiklin will be opened, mainly to transport Spring Festival travel rush to Turpan Station in the late peak period to transfer migrant workers from southern Xinjiang.
Policy 05
Reduce the number of times passengers swipe their identity documents at the station.
During the rush hour in Spring Festival travel rush, Xinjiang 14 passenger station has realized the purchase of tickets in the station, and it is more convenient for passengers to enter the station by swiping their ID cards once when waiting for the bus. 14 Station: Urumqi Railway Station, Shanshan North, Turpan, Turpan North, Shihezi, Karamay, Kuitun, Korla, Yanqi, Aksu, Kashgar, Hotan, shache and Yecheng Station.
Policy 06
Continue to promote the smooth entry project.
In 55 passenger stations in Xinjiang, through pre-inspection, opening waiting rooms and ticket offices, the number of passengers' security checks has been reduced, the streamline of passengers entering the station has been optimized, and one security check has basically been realized.
Policy 07
Create a warm travel environment
The service level of railway passenger transport in Xinjiang has been continuously improved, and "Smile" service and "Warm Current Action" have been implemented. When serving passengers, the station passenger staff and volunteers should stand in a standardized posture in dressing the, maintain a "smile" service, and use cross-civilization language to help migrant workers to ensure their safe return home; The quality of each passenger train reaches the standard in the process of departure, operation, arrival and return; Each passenger station dynamically keeps the environment of the passenger service place clean and tidy, the hygiene is up to standard, the equipment is good, the toilet has no odor, the catering business personnel of the station car are dressed neatly, and the quality and price of the business are consistent.
Policy 08
Carry out voluntary service
Counseling and assistance services are more intimate. Provide volunteer guidance and assistance services at 10 large passenger stations (Urumqi, Urumqi South, Kuitun, Shihezi, Yining, Hami, Turpan North, Aksu, Korla, Kashi Station), including ticket vending machines, entrance and exit stations, waiting halls and service desks.
Policy 09
One-stop service for old, young, sick, pregnant and special key passengers
Passenger stations and passenger trains in Xinjiang Railway provide "one-stop" services for the elderly, young, sick, disabled, pregnant and special key passengers in need, and provide wheelchair, stretcher and other equipment services for key passengers with mobility difficulties.
Policy 10
Further enrich the information service of 12306.
The mobile phone client notification of 12306 was launched to prompt passengers' concerned information and dynamic news of railway stations and carriages in time, and to enjoy the arrival, departure time, ticket checking status and delay of high-speed railway stations, so as to facilitate passengers to grasp the waiting travel information in real time.
This article comes from car home, the author of the car manufacturer, and does not represent car home's position.