1, gfd requirements: dress neatly, service standard, dignified appearance, window service personnel should be dignified in appearance, civilized in manners, fair in handling affairs, reflecting the good cultivation and quality of state organ staff, and window staff should be certified, listed for service, and dressed neatly (dressed according to regulations).
2, civilized language requirements: polite, kind-hearted, friendly tone, clear expression, when talking with the client, you must articulate, clear, concise, civilized language, and advocate speaking Mandarin. When answering the phone, you should use "Hello, Yinfeng Town Convenience Service Center window, please speak" and "Can I convey it?" "Please wait a moment", "Sorry", "Goodbye" and other civilized expressions. Forcibly interrupting or hanging up the phone is prohibited.
3. Service attitude requirements: initiative and enthusiasm, sincere attitude, civilized behavior, thoughtful service, kindness and humility, and solemn words and deeds. Implement smiling and enthusiastic service. When facing customers, you should smile and be natural and sincere. "Enthusiasm, sincerity, patience", take the initiative to greet customers; Reasonable suggestions should be sincerely accepted, not ignored, and not argued; When accepting suggestions or opinions, you should listen calmly and explain patiently and carefully.