Weinan 12345 Scope of Acceptance

Legal analysis: 1, criticisms, opinions and suggestions on government work and its staff; 2 opinions and suggestions on the reform and opening up, economic construction, municipal construction and urban management of our city; 3. To provide advice and suggestions on the responsibilities, procedures and policies of various government departments; 4, opinions and suggestions on issues and emergencies that directly affect people's lives; 5. Opinions and suggestions on relevant issues that need to be solved by the government in social life. Persuade callers to reflect their opinions, criticisms and suggestions on the work of party committees, military units, courts and procuratorates to relevant departments. Letters and visits are handled by the letters and visits department.

Legal basis: Paragraph 2 of Article 1 of the Guiding Opinions of the General Office of the State Council on Further Optimizing Local Government Service Hotline stipulates: accelerate the promotion of government service hotlines except 1 10,19, 120, 122 and other emergency service hotlines. 36638.86868666667 The merged hotlines in all regions are unified as "12345 government service hotline" (hereinafter referred to as "12345 hotline"), and the voice call number is "12345", providing "7×24 hours" all-weather manual service. At the same time, optimize the process and resource allocation, realize the close connection between hotline acceptance and background service, ensure that the problems and reasonable demands reflected by enterprises and the masses are handled and disposed of in time, make the government service convenience hotline connect faster, distribute more accurately and operate more practically, and create a convenient, efficient, standardized and intelligent government service "total customer service".