First, at present, many large railway stations have special train ticket refund windows where friends can refund their tickets.
Second, relatively few passengers go to the railway station to buy tickets at night. There will only be one or two duty windows in the train station. If a passenger friend goes to the train station at night and finds that the refund window has been closed, he can go directly to the ticket window on duty to apply for a refund.
Three, the train ticket refund should be no later than before the departure, under special circumstances, with the consent of the stationmaster, the refund can be handled within 2 hours after the departure.
Four, less than 15 days before departure, the railway department will charge a refund fee of 5%~20% of the fare.
Extended data:
The refund fee is as follows:
Refund tickets more than 1, 15 days (excluding) before the train starts, and no refund fee will be charged; More than 48 hours before the train starts, the refund fee is calculated at 5% of the fare. From 24 hours to 48 hours, the fare is calculated at 10%, and from 24 hours to 20%.
2. If other trains change their tickets or change their arrival time within 48 hours to 15 days before departure, and return their tickets 15 days before departure, a refund fee of 5% will still be charged.
If the fare of the new ticket is lower than that of the original ticket, the difference will be refunded. Check the difference for refund and implement the current refund standard.
4. During the period of Spring Festival travel rush, the refund fee should be approved according to the standard within 24 hours before driving.
China Railway 12306- Frequently Asked Questions