1. Check account information: log in to Star Financial official website or mobile App to check your account information and confirm whether there is any abnormality.
2. Contact customer service: through the customer service hotline or online customer service of Tianxing Finance, ask them to explain the reasons for the lack of funds while explaining the problems in detail.
3. Alarm and complaint: If the problem cannot be solved through communication with Tianxing Finance, it is recommended to call the police immediately and complain to the relevant local authorities.
4. Seek legal aid: If a large sum of money is involved and cannot be solved by other means, you can consider seeking legal aid from a professional lawyer.
Please note that these suggestions are for reference only, and the specific operation should be carried out according to your own situation and relevant laws and regulations. If you have other different situations or need more detailed help, please consult a professional financial consulting institution or legal institution.