Oucheng integrated stove after-sales service telephone: 400-9963-90 1 (please click the number to dial)
24-hour manual customer service, offline professional national outlets, after-sales service teams in various regions and other exclusive services, the whole maintenance process is standardized and orderly, and the later synchronous tracking inquiry is open and transparent. All after-sales teams have been professionally trained and certified, and the wall-hung boiler accessories used are directly supplied by the original factory.
During the "Three Guarantees" period of Oucheng integrated stove, the manufacturer will provide completely free maintenance service.
Oucheng integrated stove after-sales service commitment
(1) Service Commitment
1. Resolutely implement the Product Quality Law of People's Republic of China (PRC), the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests, and the Provisions on the Responsibility for Repairing, Replacing and Returning Some Commodities (the new "Three Guarantees" Provisions) to provide consumers with fast services.
2. Set up a service consultation and complaint hotline (working hours: 8:30- 17:30 from Monday to Friday).
3. After the consumer reports for installation and maintenance, make an appointment with the consumer to determine the on-site service time. In principle, after making an appointment, on-site service will be provided within 24 hours in urban areas and within 48 hours in suburban areas (unless the consumer requests another appointment);
According to the relevant requirements of "People's Republic of China (PRC) Consumer Protection Law", "People's Republic of China (PRC) Product Quality Law" and "Provisions on Responsibility for Repairing, Replacing and Returning Some Commodities", consumers can enjoy the three-guarantee service after purchasing MINO household appliances in accordance with the following provisions.
Oucheng integrated stove is free during the period of Oucheng integrated stove. However, in the following cases, maintenance fees need to be paid:
1, without warranty certificate and valid invoice or valid purchase certificate;
2. The valid certificate is inconsistent with the warranty certificate or has been altered;
3. Damage to consumers due to improper use, maintenance and storage;
4. Damage caused by irresistible natural disasters or harsh use environment;
5. Commodities and washing machines with shelf life;
First, check the formal after-sales through official website.
When consumers choose after-sales service, whether it is within the warranty period or not, they should go to the official after-sales service outlets of the brands they buy. Don't trust the so-called "official maintenance" found by refrigeration search, because "Gui Li" repair shops often use realistic "fake" websites to fool consumers under the banner of "official brand". Online 400 calls are not necessarily the official customer service fever of brand home appliances.
Line. Consumers should look for official after-sales service contact information from the washing machine manual or after-sales service manual, or directly contact the electrical appliance operator to provide consumers with the telephone number of official maintenance personnel.
Second, check the business license of the maintenance enterprise.
When choosing a home appliance repair enterprise, consumers should check in advance whether the home appliance repair enterprise has a business license and relevant qualifications. Consumers can log in to the national enterprise credit information publicity system or WeChat applet to inquire about business licenses and related credit records.
Third, check whether the maintenance personnel are regular.
When regular home appliance maintenance personnel come to the door, in order to accept supervision, they usually wear uniform clothes and hang work cards. Consumers should check the work permit, work order and maintenance documents of maintenance personnel. If you have any questions about the identity of maintenance personnel, you can call home appliance chain enterprises and brands to verify their identity after sale.
Fourth, understand the cost of maintenance projects
After confirming the identities of maintenance enterprises and maintenance personnel, it is necessary to know the charging standards of maintenance projects in detail and whether formal invoices can be issued. If necessary, you can seek technical support from the official customer service to understand the official price charging standard. Don't rush to pay until you know it clearly. Beware of all kinds of "fake maintenance and excessive maintenance". Some unscrupulous merchants will be in the process of maintenance.
Fictitious failures to increase maintenance costs, or repair parts that are shoddy or falsely report imported materials, and take the opportunity to charge high fees.
Verb (abbreviation of verb) asks for and keeps the maintenance certificate.
When providing maintenance services, home appliance maintenance enterprises shall provide maintenance service vouchers and charge invoices to consumers, and the maintenance service vouchers shall truthfully fill in the maintenance service items and maintenance details. "Gui Li" repair shops are mostly individuals, so they can't provide invoices or print special maintenance service vouchers.
6. If the rights and interests are infringed, protect the rights according to law.
If consumers encounter minor illnesses, major repairs, minor changes, wild speculations and other infringements in the process of home appliance maintenance services, consumers should collect good evidence and negotiate with maintenance enterprises to solve them first.
When Shencheng enters the hot season, the peak of the use of air conditioners, washing machines, water heaters and other electrical appliances has arrived, and the maintenance of household appliances is expected to increase substantially, and there may be insufficient service supply in a short time. In order to ensure the general public to use all kinds of household appliances safely. Recently, the city's 9625 12 Shanghai Household Appliances Service Hotline, Shanghai Household Appliances Industry Association, Shanghai Jiaodian
The Household Appliance Commercial Industry Association and the Shanghai Electronic Product Maintenance Service Industry Association (hereinafter referred to as the "Third Meeting") convened some key brand enterprises to mobilize and deploy the normalized epidemic prevention and control of the whole industry and ensure the maintenance service of household appliances in the hot summer season.
The reporter was informed that the home appliance repair industry in this city has reached the "four guarantees and one persistence" industry. The "four guarantees" include: ensuring the key points, mainly ensuring the needs of the elderly and children, and ensuring that the air conditioning maintenance demands under high temperature conditions can be solved within 24 hours; Ensure safety, so that the general public can increase their safety awareness and reduce potential safety hazards in the use of household appliances; Maintain the peak and do a good job in the industry.
Maintenance peak plan, give full play to the security role of key enterprises in the industry, especially the service strength of industry associations and societies, realize resource information sharing, give full play to the ability of 9625 12 home appliance service hotline to coordinate service strength, and ensure the 48-hour response speed during the peak service period. The service specification requires that all home appliance maintenance service personnel in this city must be on the job.
Provide service quality and service price in strict accordance with industry requirements, and do not arbitrarily improve or reduce service quality due to insufficient service capacity or weather factors. yTRdfrr
It is reported that more than 8,000 service personnel in the city 18000 who hold a unified door-to-door service certificate must come to the door with a certificate and show their service certificate; Each service enterprise must indicate the charging standard, and shall not raise the charging standard at will; All manufacturers' service hotlines shall take effective measures to ensure service response.
"One Persistence" means that all service enterprises and personnel are required to strictly follow the needs of epidemic prevention and control, strictly standardize and implement the industry epidemic prevention and control guidelines, insist that service personnel conduct nucleic acid testing every day, improve the disinfection protection requirements of individuals and users, and strictly control the risk of infection.
Three industry associations of home appliance repair service industry in this city and 9625 12 Shanghai Home Appliance Service Hotline * * put forward specific measures to cope with the service peak, ensure home appliance repair service and meet people's livelihood needs, break the traditional thinking of fragmented enterprises in the industry, innovatively launch industry linkage, highlight the sharing of service resources and service information, and encourage enterprises in the industry to adjust service personnel and universal zero.
Accessories to ensure that the service response time is kept within 48 hours in hot summer.
"One machine, three meetings" announced the new brand service telephone numbers of major home appliance manufacturers in this city to the public. The service enterprises will be comprehensively evaluated according to the current epidemic prevention and control and service standards, and the list of home appliance repair service enterprises recommended by industry associations will be announced to the public in due course.