What is Taobao guarantee service?

At present, Taobao's consumer protection services are divided into: truthful description of goods, seven-day unreasonable return and exchange, false one loses three, lightning delivery, 30-day maintenance of digital and household appliances, genuine protection and other related contents. The following is the official explanation of Taobao's ranking of consumer protection services:

Taobao's consumer protection service refers to the corresponding after-sales service provided by users to other Taobao users (hereinafter referred to as buyers) according to the provisions of this agreement and other publicity norms of Taobao after publishing sales information through e-commerce platform Taobao.

Consumer protection service is a service provided by users to buyers. The user is the person in charge of this service, and Taobao is not the relevant person in charge. Unless otherwise agreed in this agreement, users can choose to participate in specific service projects according to the types and wishes of the goods sold.