If passengers have any questions about ticket sales, you can call the customer service number 12306, and the hotline 12306 will help you solve the problems you are facing as soon as possible. However, it should be noted that 12306 is a national hotline. If you want to call the service hotline of Shanghai Railway Station, you need to add 02 1 in front.
Brief introduction of service contents of railway station service hotline.
Service hotline 12306 is an important window for railway service customers, which integrates passenger and freight transportation information of the whole railway and provides passenger and freight transportation business and public information inquiry service for social and railway customers. Customers can inquire about the passenger train schedule, fare, whether the train is late, remaining tickets, ticket outlets, freight rates, vehicle technical parameters and related passenger and freight regulations by calling.