Over the years, many departments of the national health system have set up various consultation service hotlines according to their respective business needs, such as AIDS/sexually transmitted diseases, hypertension, diabetes, mental health, tobacco control, poisoning, etc. These hotlines are scattered, lack of overall arrangement, and have different numbers, which is not conducive to memory and use.
As early as the SARS period, the Ministry of Health opened a unified hotline "95 120" nationwide to facilitate the public to report public health emergencies and infectious diseases and answer public health questions. But 95 120 itself is a toll phone in the telecommunications sector. Only in the special period of SARS, it was used as a government public welfare hotline in the health industry, and it was restored to a toll phone after SARS. It is understood that 28 ministries or organizations across the country have opened the "123 series cornet" government public service hotline, which only charges market calls and does not charge information service fees, such as 123 15 consumer rights complaint hotline and 12369 environmental protection hotline. And health is directly and closely related to every citizen, so the health system should especially be as soon as possible. The Ministry of Health actively negotiated with the Ministry of Information Industry, and selected "20" after "123" in combination with the "120" medical emergency number, thus determining the "12320" number, and began to use 12320 nationwide on February 9, 2005.
What is the nature of 12320?
12320 belongs to the government's public welfare hotline in the health industry. It is a channel for the health system to communicate with the society and the public, a platform for the public to report and complain about public health-related issues, and a window for spreading health policy information and health and disease prevention knowledge to the public. It is an important measure for the health department to implement the people-oriented ruling concept, disclose government information, further close the relationship between the government and the people, and improve the work style, with the ultimate goal of improving the people's lives.
What is the function of 12320?
Accept public reports on public health emergencies and cases of violation of health laws and regulations.
Accepting public complaints about emergency handling of public health emergencies.
Accept public opinions and suggestions on public health work.
To provide consulting services on public health laws, regulations, principles and policies, disease prevention and control and medical care in China.
The cities that have been opened have established a relatively perfect linkage mechanism, and citizens' reports, complaints and suggestions can be quickly transferred to the corresponding processing departments, and the progress or results of the processing can be fed back in time, and the citizens can be replied within the specified time.
The national portal website 12320 (this website) has been opened, and the public can conduct online health consultation. If you have any suggestions or comments on 12320, you can also leave a message in the interactive garden column. After the nationwide 12320 is fully opened, the online complaint reporting function will be gradually opened.
Which provinces and cities have opened 12320?
12320 the call center will be built in cities above prefecture level according to the national administrative divisions. Local citizens can call local 12320 and only pay local telephone charges. In 2006, the Ministry of Health selected Beijing, Hebei, Shanghai, Jiangsu and Qinghai as national pilot cities, and opened the "12320" public welfare hotline in advance, and plans to gradually open the "12320" hotline throughout the country during the Eleventh Five-Year Plan period. By the end of 2007, the hotline 12320 had been opened in 30 cities above the prefecture level in 9 provinces, including Beijing, Shanghai, Henan (Zhengzhou), Shijiazhuang, Qinghai, Xining and Jiangsu (Nanjing, Xuzhou, Wuxi, Zhenjiang, Taizhou, Suqian, Changzhou, Lianyungang, Yangzhou, Nantong, Yancheng, Suzhou and Huai 'an). You can call 12320 to confirm the vaccine. For the general public, if they want to confirm whether the vaccine is safe in the near future, they can call 12320 for consultation.