1. Different responsibilities: the main responsibilities of the hotline 12345 are to receive complaints, report, consult, suggest and provide other public services, while the letters and visits office is the working organization for handling letters and visits from the masses.
2. Different handling methods: 12345 hotline usually adopts modern communication technology to reply, and petition offices usually adopt face-to-face communication.
3. The scope of acceptance is different: the hotline 12345 mainly accepts citizens' complaints, reports, consultations and suggestions and provides other public services, while the letters and visits office mainly deals with the working institutions where people come to visit.
4. Feedback speed is different: Hotline 12345 usually responds quickly to citizens' complaints, reports, consultations and suggestions in a short time, while the Letters and Calls Office usually takes a long time to reply after investigation and study.
5. The processing cycle is different: the processing cycle of the 12345 hotline is short, and it usually takes a long time for the petition office to make an investigation before giving a reply.
6. Different goals: The main goal of the hotline 12345 is to provide convenient and accessible public services, while the main goal of the petition office is to safeguard the legitimate rights and interests of the masses and solve contradictions and disputes.
To sum up, the hotline 12345 is mainly responsible for public services, with modern handling methods, wide acceptance range, fast feedback speed and short processing cycle, while the petition office is mainly responsible for people's visits and needs face-to-face communication, with relatively small acceptance range, relatively slow feedback speed and long processing cycle.