Who knows what is the assessment standard of postal express customer service?

Provinces (autonomous regions and municipalities) postal express logistics companies should refer to the customer service assessment methods formulated by the headquarters of express logistics joint-stock company, and formulate service assessment standards in combination with the actual situation of the province (autonomous regions and municipalities), clarify the responsibilities of each management department and each production link, and ensure that each assessment can be implemented in each processing link and specific management personnel or operators. Express mail customer service personnel should conscientiously implement the operation process, improve service level, enhance service awareness, improve service ability and skills, and implement service standards. The assessment standard of customer service takes customer satisfaction as the best service standard. The assessment criteria for customer service are generally divided into five grades: very satisfied, relatively satisfied, basically satisfied, dissatisfied and very dissatisfied. The content of service standard includes: business consultation reply, service attitude when answering customers' phone calls, business processing speed, complaint reply, service customer return visit time and whether customers are satisfied with the return visit. Postal express logistics enterprises should monitor the service time limit, service attitude and work quality indicators of customer service personnel. The specific monitoring and assessment indicators are: the use of service terms of customer service personnel, the reply and handling of emails within the specified time limit, the record of customer complaints, the registration and classified handling, the feedback of customer information and the return visit of customers within the specified time limit after receiving and inspecting goods, and the responsibility assessment of customer service personnel who fail to meet the specified standards. In order to enhance the service consciousness and responsibility consciousness of customer service personnel, express logistics companies in all provinces (autonomous regions and municipalities) should simultaneously establish working systems and methods for time limit monitoring, analysis and improvement, so as to make customer service management regular, institutionalized and standardized.