First of all, we should make preparations in the preparatory work, evaluate and screen suitable households, understand and master their basic information, draw up an interview outline, and call in advance to inform the time and place of entering the house. For example, a community worker should lead the first door-to-door visit, remember to bring a family questionnaire and wear an ID card and work clothes.
Second, the goal is clear
Secondly, social workers should be aware of the importance of clear objectives, and carry out corresponding services around the objectives, instead of simply chatting with the case owner when entering the house. Before entering the household, we should have an internal discussion, have a clear understanding of the household work, formulate a targeted service plan, and understand the relevance of the household task and the overall project.
Third, grasp the demand.
Thirdly, in the process of household work, in order to understand the needs and living conditions of the clients, it is necessary to guide the case owner to express his needs actively, closely focus on the needs of the case owner, and make the problems specific and accurate, so as to lay a solid foundation for the follow-up service.
Fourth, detailed records.
Furthermore, in the process of entering the home, we should make records, dig deep into the key issues described by the case owner, focus on records or adopt observation methods, judge the personality characteristics and current psychological state of the case owner through the physical behavior of the case owner, control the pace and content of the interview in real time, keep the case owner in the most comfortable environment, and properly keep his own information, and do not disclose personal information, photos and videos without the consent of the case owner.