How to reply manually when Taobao customer service is busy?

1. First download Niu Qian software, and then log in to the customer service member.

2. Secondly, after logging in, click on the lower left corner and select "System Settings".

3. In the pop-up interface, select Customer Service Settings-Auto Reply Settings.

4. Finally, in the setting of personal edition, you can choose the greeting of the customer's first message, the automatic reply after leaving, and how many people have received the automatic reply from the customer.