1, contact the merchant's customer service, ask about the situation, and then ask the customer service to urge.
You can apply for a refund directly.
3. Check the courier company and call its customer service department to reply.
4. It may be that the logistics is not updated in time, and the logistics information can be refreshed regularly.
Second, how to use the courier number to query logistics information
1. The first step is to open Baidu and use Baidu's search engine function to query.
2. Then determine what express delivery or logistics you are sending. For example, if you are a through train, please enter the number of the through train to inquire.
3. Click 100 degree, and a round-trip query mode will be displayed. Enter your courier number, and then click the query at the back. If you want to complain or feel that the logistics is inconsistent, you can also call them.
Always express delivery method:
1, contact the merchant's customer service, ask about the situation, and then ask the customer service to urge. You can apply for a refund directly.
3. Check the courier company and call its customer service department to reply.
4. It may be that the logistics is not updated in time, and the logistics information can be refreshed regularly.
Analysis of the situation that the seller has delivered the goods but the courier has not been collected for a long time;
1. First of all, the status of "Shipped" is the information uploaded by the seller. It is possible that the store just uploaded the data of the express delivery number and falsely delivered the goods, and there was no express delivery at all.
2. It is also possible that the courier company confiscated the goods. If the store really sends the goods out, it won't be received on the same day, and it will definitely be received the next day.
3. If the seller has delivered the goods, but the courier has not received them for a long time, it is recommended to directly ask the seller the specific reasons and urge the delivery.
Legal basis:
Law of the People's Republic of China on Protection of Consumer Rights and Interests
Article 16 When providing commodities or services to consumers, business operators shall perform their obligations in accordance with the provisions of this Law and other relevant laws and regulations. If there is an agreement between the operator and the consumer, they shall perform their obligations in accordance with the agreement, but the agreement between the two parties shall not violate the provisions of laws and regulations. When providing commodities or services to consumers, business operators shall abide by social morality, be honest and trustworthy, and protect the legitimate rights and interests of consumers; Unfair and unreasonable trading conditions shall not be set, and trading shall not be forced.
Measures for the administration of express delivery market
Twentieth in the process of express delivery service, express mail (mail) is delayed, lost, damaged and inconsistent with the content, the enterprise engaged in express delivery business shall, in accordance with the agreement with the user, compensate according to law.
If there is no agreement on compensation between the enterprise and the user, the insured express mail (mail) shall be compensated according to the insured amount. For the uninsured express mail (mail), compensation shall be made in accordance with the Postal Law of People's Republic of China (PRC), General Principles of Civil Law of People's Republic of China (PRC) and other relevant laws and regulations.