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Job responsibilities of game customer service _ What does game customer service do?
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Game Customer Service 1 Job Responsibilities
1. Answer players' doubts and accept players' questions through telephone, email, community and other channels;
2. Communicate with players, summarize and sort out players' opinions and needs and give feedback;
3. Responsible for game props, accounts and other related data processing;
4. Track the problem and help players solve the problem as soon as possible;
5. Complete all matters arranged by superiors on time;
6. Timely feedback the abnormal situation of the products operated by the company and assist in handling it;
Job responsibilities of game customer service 2
Answer and deal with the game questions fed back by players through QQ and WeChat;
Actively communicate with users, understand the latest demand information of users, and provide quality services for users;
Guide users to participate in various recharge preferential activities;
Handle players' complaints and opinions to help players solve problems quickly and effectively.
Job responsibilities of game customer service 3
1, daily customer service work, answering players' questions through various platforms and tools;
2. Give timely feedback and assist in handling abnormal situations of the game, and effectively appease the players' emotions;
3. Collect players' opinions and submit them to the operation and project teams accurately;
4. Understand the needs of players and provide thoughtful service for each player;
5. Complete other tasks assigned by superiors.
Job responsibilities of game customer service Article 4
1, deeply familiar with the main game products and gameplay operated by the company;
2. Be responsible for establishing contact with game VIP players, providing quality services for VIP players and maintaining VIP players as a whole;
3. Promote benefits such as recharge rebate scheme to VIP players, and apply for rebate for qualified VIP players;
4. According to the game operation plan, it can effectively cooperate with the promotion and analysis of various activities, answer questions and guide recharge;
5. Keep good communication with big R players for a long time to ensure high activity and high recharge of big R players, improve activity and reduce losses;
6. Collect and feedback the opinions of VIP players, summarize and analyze VIP player data and report them in time.
The fifth chapter game customer service responsibilities
1, responsible for user feedback, customer service hotline, online communication, player Q group, WeChat official account reply.
2. Collect and sort out players' opinions and suggestions, and be responsible for solving players' demands and problems.
3. Follow up bug fixes in the game.
4. Complete the tasks assigned by the supervisor
Job responsibilities of game customer service Article 6
1. Answer and handle the game questions fed back by players through QQ, game backstage or other channels;
2. Timely feedback and assist in handling abnormal situations of the game and communicate with players;
3.VIP players' needs are sorted and submitted, as well as rebate reward statistics;
4. Maintain existing CUHK R players and provide quality services;
5. Experience and test the game, summarize the game experience and put forward suggestions for improvement;
6. Monitor the running state of the game and maintain the normal environment in the game;
7. Complete other work arranged by superior leaders.
Job responsibilities of game customer service 7
1. Being familiar with every game of the company can guide players to better experience the game independently.
2. Be familiar with the background operation of each game, and be able to solve the game problems for players efficiently.
3. Use marketing QQ, VIP exclusive QQ, forums, etc. And other service channels for players to answer questions and deal with game problems in time.
4. Accept the advice, inquiries and complaints from players about the game, and resolutely safeguard the official good image.
5. Monitor the game scene in a comprehensive and timely manner, be good at finding game problems while experiencing the game, and summarize the feedback in time.
6. In some cases, be willing to provide assistance for other departments' related business work and finish it seriously.
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