1, abide by the rules and regulations of the customer service hotline and the business acceptance process to ensure that the connection rate and service quality meet the requirements;
Accept and respond to customers' business inquiries and complaints, and submit the complaints that cannot be handled to relevant departments to ensure the implementation of customer complaints;
2. Accept business consultation and complaints from self-operated outlets, franchisees, agency companies and county (city) companies, and solve all kinds of problems timely and accurately;
3. Regularly sort out and classify all kinds of business changes, new business, business propaganda caliber and other materials to accurately grasp the latest business information;
4. Assist in statistical analysis of customer inquiries and complaints, put forward improvement suggestions for hot and difficult issues, and make suggestions for improving service level;
5. Implement customer return visit system, investigate customer satisfaction, and timely understand and collect customer information;
Complete other tasks assigned by the leaders.
6. According to the nature of 24-hour uninterrupted customer service, our center adopts shift duty, with an average shift of 6 hours and night shift of 6 hours. Job requirements: 1, with high school, technical secondary school, college education, good health, good professional ethics, strong affinity, hard-working spirit;
2. Have a sense of responsibility and strong communication skills and psychological endurance.
3. Familiar with mobile communication related business knowledge is preferred;
4. Skilled in operating office software;
5, generous, articulate, quick thinking, sweet voice, standard Mandarin, strong language expression and communication skills, and love customer service;
6. Female, aged between 18 and 28;
7. Computer typing should be no less than 40 words per minute (the input method is not limited).