1. Interpersonal roles: representative role, leader role and contact role.
2. Information role: supervisor role, disseminator role and spokesman role.
3. Decision-making roles: entrepreneur role, resource allocator role, conflict manager role and negotiator role.
Extended data:
Among them, the characteristics of the decision-making role:
1. The role of entrepreneurs: Managers pursue the continuous improvement of the organization so that it can adapt to the ever-changing environment. In the role of supervisor, managers often pay attention to new ideas. Once an excellent idea appears, as an entrepreneur, the manager immediately starts a development project, which is supervised by himself or authorized by his subordinates (sometimes it is stipulated that the final plan must be decided by himself).
2. Role of conflict manager: The manager is the active initiator of change, while in the role of chaos handler, the manager is under pressure and passively responds to change. The changes here are beyond the management's control: workers go on strike, big customers go bankrupt, and suppliers fail to perform contracts.
3. Role of resource allocator: Managers should be responsible for allocating resources within the organization to specific people. Perhaps the most important resource that managers allocate is their own time. The way to contact managers is actually the way to contact organizational nerve centers and decision makers. Managers should also be responsible for designing the organizational structure, that is, the formal relationship model of the organization, which determines the division of labor and coordination of various tasks.
4. The role of negotiators: The research on management at all levels shows that managers spend a lot of time negotiating: team owners sign contracts with superstars; The president of the company led the company delegation to negotiate on the new strike; The factory director negotiated with the workers' representatives to solve the workers' dissatisfaction. As Leonard R. Cyrus said, negotiation is the "survival way" for smart managers.
Baidu Encyclopedia-Manager Role