On June 5438+ 10 this year, Miss Tian bought a three-door cupboard in Hong Kong Hengxin Furniture in Hedong District, and arranged to install it at home three days later. "After the installation master opened the package, he found that the paint on the cupboard door was seriously damaged. I immediately communicated with the master and asked to stop the installation. " Miss Tian told me that the installer said that she was only responsible for the installation, and related quality problems needed to be communicated with the merchants. "After I called the merchant, the other party said that it needs to be installed before we can continue to communicate quality problems." But Miss Tian had to let the master install the cabinet first.
The paint on the three cabinets bought by Miss Tian is seriously damaged (picture provided by Miss Tian, a netizen).
After communicating with the merchants, Miss Tian expressed her willingness to repair the broken furniture for free, or replace the brand-new furniture of the same model for Miss Tian. In this regard, Miss Tian said that she would not accept it. "Because of this, I have serious doubts about the quality of their goods. Now I just want to return them to save my loss. " The merchant explained that unless it is a very serious quality problem such as deformation and fracture, the furniture sold will not be returned.
I understand that "Provisions on Responsibility for Repair, Replacement and Return of Furniture Products" (referred to as "Provisions on Three Guarantees of Furniture") stipulates: "If serious quality problems occur within 90 days from the date of delivery, consumers can choose to return, exchange or repair. When returning goods, the payment should be refunded according to the original payment. " The serious quality problems of wooden furniture are defined as: broken tenon and broken material, deformed parts, loose structure and moth-eaten wood. The furniture purchased by Miss Tian does not meet the above situation.
"Doesn't the new consumer law stipulate that you can return goods without reason within seven days?" During the exchange, Miss Tian mentioned the new Consumer Protection Law implemented on March 15 last year. In this regard, the relevant departments said that "7 days no reason to return" only applies to online shopping, not to items purchased in physical stores. Insiders also said that the household industry is a special industry for the new consumer law. For large furniture products purchased online, high transportation cost and disassembly cost become obstacles for consumers to exercise their right to return goods.
With the intervention and coordination of relevant departments, Miss Tian agreed to the proposal of the merchant to replace the broken furniture with brand-new furniture of the same model.