Legal basis: Article 82 of the Social Insurance Law of People's Republic of China (PRC), social insurance administrative departments, health administrative departments, social insurance agencies, social insurance premium collection agencies, financial departments and audit institutions shall handle reports and complaints according to law within their respective functions and duties; If it is not within the scope of responsibilities of the department or institution, it shall be informed in writing and handed over to the department or institution that has the right to handle it. Departments and institutions that have the right to deal with it shall deal with it in time and shall not shirk it.