1, human customer service is familiar with the rules of e-commerce platform and has a clear understanding of rules such as violations and high-voltage lines.
2. When answering customer questions, the language expression is more flexible and efficient.
3. Because the manual customer service fully understands the store information, including the goods and activities, it can correctly explain and accurately describe all relevant contents to customers when they ask questions.
4. People can record customer information in time and follow up, such as issuing invoices, whether there are gifts, courier companies and the time of arrival.
5. You can sort out and classify the buyer's information, often contact the buyer, increase the buyer's viscosity, and improve the repurchase rate.
Advantages of express delivery
1, promoting information transmission
Express delivery can satisfy the rapid transmission of information and materials. In international trade and economic activities, the rapid delivery of business documents is very important. When enterprises make important decisions in economic activities, they often need to exchange information many times before making decisions. Any delay or delay may make enterprises lose their dominant position in the rapidly changing international market and fierce competition, and express delivery service meets this demand well.
2. Promote the development of trade between the people and the people.
Express service also plays a very important role in delivering samples processed according to samples and information such as advertisements, buildings, insurance, movies and news reports. Express goods have already crossed the category of commodities, and the service target is not limited to the trade world.