China Yuanyang Logistics Co., Ltd. Customer Service Department

At the beginning of its establishment, China Ocean Logistics Co., Ltd. carried out all kinds of work aimed at improving customer service quality in the system in order to effectively implement the company's business philosophy, establish the service brand of logistics companies and implement the agency principle of "expert agency and humanized service". Among them, the development and implementation of "China Ocean Shipping Logistics Co., Ltd. (China Ocean Shipping Agency) Customer Satisfaction Evaluation System" (TCSS) is the key work of customer service.

In 2002, China Ocean Shipping Logistics Co., Ltd. organized five surveys with different scales and different emphases in April, May, July,1month and1February respectively. In fact, there are 2678 freight forwarding customers involved. Subordinate companies include Dalian Logistics Company, Tianjin Waidai, Qingdao Logistics Company, Shanghai Logistics Company, Ningbo Logistics Company, Xiamen Waidai and Guangzhou Logistics Company.

In 2003, China Ocean Shipping Logistics Co., Ltd. incorporated all the 15 joint venture agents directly under its headquarters into the TCSS (China Ocean Shipping Agency) customer satisfaction evaluation system.

As an integral part of the customer relationship management system of China Ocean Shipping Logistics Co., Ltd. (China Ocean Shipping Agency), it is not our ultimate goal to develop and implement the customer satisfaction evaluation system of China Ocean Shipping Logistics Co., Ltd. (China Ocean Shipping Agency). Implementing business philosophy, refining management ideas, building service brands and improving the service quality of the whole system will be our long-term work objectives and priorities, and we will make unremitting efforts.