Legal Analysis: In order to effectively solve the problem of "difficulty in complaining" and accept consumers' demands in a timely, convenient and fast manner, the State Administration for Industry and Commerce, with the strong support of the former Ministry of Information Industry, opened the national consumer complaint reporting hotline 123 15. 123 15 rights protection channel, "123 15" is the national administrative department for industry and commerce relying on the telephone number "123 15" to accept consumer complaints and reports, mediate consumer rights disputes, and investigate and deal with violations of consumer rights and interests.
Legal basis: Article 5 of the Law on the Protection of Consumers' Rights and Interests The state protects the legitimate rights and interests of consumers from infringement.
The state takes measures to ensure that consumers exercise their rights according to law and safeguard their legitimate rights and interests.
The state advocates civilized, healthy, resource-saving and environment-friendly consumption patterns and opposes waste.