Furniture after-sales service content
"Furniture after-sales service requirements" (GB/T 37652-20 19) stipulates the terms and definitions of furniture after-sales service, and focuses on standardizing the service requirements. Basic requirements are put forward for furniture after-sales service, and the principles, methods and time limits of furniture three guarantees are stipulated, and clear requirements are put forward for regular user return visits, defective consumer goods recall system, complaint handling system and after-sales service quality evaluation system. Ensure the quality of after-sales service and continuously improve the service level of furniture after-sales enterprises.
The requirements of Furniture After-sales Service Requirements (GB/T 37652-20 19) are determined according to the relevant documents and materials, the needs of enterprises and consumers, and in accordance with GB/T 1. 1-2009 Standardization Work Guidelines Part: Structure and Compilation of Standards.
Which furniture brands have good after-sales service?
First, the whole family goes home.
Quanyou was founded in 1986, and the company mainly produces a series of products, such as panel suite furniture, solid wood furniture, mattresses, sofas, soft beds, customized furniture and engineering furniture. Have you been evaluated many times? Top ten after-sales service units? And there is special after-sales service? Happiness 365? System.
Second, Qumei Home
Qumei Home, formerly known as Qumei Furniture, was established in April 1993. What is its furniture mainly made of? Simple, fashionable and modern? Home style is dominant. Good service, free door-to-door delivery, furniture installation and debugging, one-on-one consultation service throughout the whole process, free home layout design, and comprehensive after-sales guarantee for lifelong furniture maintenance.
Third, red apples.
Shenzhen Tiancheng Furniture Co., Ltd., 198 1 was established in Hong Kong and is a professional manufacturer. Red apples? As a core brand, it mainly deals in high-grade panel furniture, sofas, mattresses, bedding and customized furniture. It is a modern furniture manufacturing enterprise integrating R&D, production, marketing and service. With a complete after-sales service process, customer service will also follow up and pay a return visit regularly.
Fourth, Qing Hanlin
Qing Hanlin brand was established in 2007, mainly engaged in high-grade mahogany furniture, mainly in Ming and Qing dynasties. Always put product quality and customer experience first, we will provide customers with detailed problem feedback manuals to fill in, always pay attention to customer experience, and regularly follow up and pay a return visit to customers.
Verb (abbreviation of verb) goes up the stream.
Shangxi was founded on 20 17, mainly producing Chinese new furniture, with blood sandalwood and rosewood as the main wood. What does the company follow? What customers need is what we want to do, and it is also the direction of enterprise development? And then what? The guests are our parents. How can we disrespect them? Enterprise training, determined to serve every guest,
Intransitive verb federal furniture
The Federation Group was founded in 1984. The group's main products include civil high-end wooden furniture, soft sofas, mattresses, custom closet, hotel furniture, office furniture and so on. It also has a complete after-sales process and promises to provide customers with? One-year warranty and lifetime warranty? Service.
Seven, IKEA IKEA
The history of IKEA began in Sweden in 1943, and an IKEA store was opened in China in 1998. Provide all kinds of beautiful and practical household items that ordinary people can afford? For the concept, sales mainly include about 65,438+00,000 products such as chair/sofa series, office supplies, bedroom series, kitchen series, lighting series, textiles, cookware series, home storage series and children's products series. Product after-sales service is introduced in detail and strictly implemented, only for customer satisfaction.
Eight, wonderful workmanship
Founded in 1995, Giotto Tiangong is a mahogany furniture brand, which mainly produces high-end boutique mahogany furniture such as sandalwood rosewood, toe sandalwood, concave sandalwood and austenitic sandalwood. With what? Customer first, dedicated service? For the purpose, honesty, Excellence? For the idea, strive for customer satisfaction.
Nine, Year Red
Niannianhong Furniture (International) Group Co., Ltd., founded in 1989, is a well-known brand of mahogany furniture. The main materials are toilet Dalbergia, Barry Dalbergia, big leaf rosewood and small leaf rosewood. Ming-style simplicity, Qing-style flower carving and silk feather sandalwood carving are the three main routes. With what? Integrity management, quality, and making contributions to mankind with our products? For the purpose of the enterprise, carry forward traditional culture, innovate research and development technology, provide satisfactory service and build a first-class brand? For the mission, strive to satisfy customers.
Ten, Tang Ming mahogany.
Tang Ming Redwood was founded in 1998, which integrates the research, development, production, sales and service of classical furniture. As an expert in overall furniture solutions with excellent quality, Tang Ming will always focus on providing high-grade, humanized and environmentally-friendly furniture products for people and families who pay attention to the quality of life, and always satisfy the service and continue the dream of home life.
In national laws and related policies, the content of furniture after-sales service includes many aspects, and the state requires enterprises to clarify the service content. Enterprises that pay attention to brand development often pay special attention to the construction of after-sales service system, and are also good at using after-sales service to win higher customer satisfaction. Knowing which furniture brands have good after-sales service, choosing these enterprises is more assured and more secure.