1 background description
At present, the company's CMMI system has been officially released, and the standard process system will be formally implemented in the project. Most of the pilot projects are already in progress, so it is very difficult and not easy to change and abandon the bad habits of the past. There is a certain gap between the current situation of the project and the requirements of the company system, which requires the project to change some inherent thinking in the past and continuously narrow this gap. There were many conflicts and compromises during this period. These existing reasons, such as the company's historical reasons, existing process management and project management maturity, objectively determine the complexity, uncertainty and arduousness of our work in the promotion system. So summarize some past experiences and lessons, provide some reference for everyone, and hope that our team members will give more understanding, tolerance, support and cooperation.
2 Experience summary
How to grasp the principle and flexibility of work experience summary?
The quality department is the maker, executor, promoter and supervisor of the organization's quality management standards, so it is its duty to require quality personnel to act according to principles, and objectivity and principles are the basic professional qualities of QA. In the process of promoting the company's standard system, the executors are required to be principled, so that the whole organization can operate in an orderly manner according to unified standards and rules to ensure that there will be no big risks or too far away from the goal in the whole process control; But at the same time, it requires the executors to be flexible to avoid the rigidity and dogma of standard implementation. The flexibility in implementing the correct standards is often "only seeking the similarity of God, not seeking the likeness".
Principle refers to the bottom line of a person's work. For our QA, it is what we often say is the quality bottom line, which is the quality goal we set. Flexibility refers to the ability to be flexible, and refers to the method and artistry of dealing with problems. Principle is the foundation, and flexibility is creation, innovation, flexibility and enrichment. Flexibility is determined by the complexity, uncertainty and arduousness of the work. Without flexibility, we can't cope with complex, uncertain and arduous work. Principle is the degree of flexibility, and flexibility is flexibility within the limits of principle; Principle is a rule that needs to be adhered to, and flexibility can be temporarily changed according to "needs" during implementation; Principle is the thought of universalism, and flexibility is the thought of particularism. Therefore, we should not only adhere to the firmness of principles, but also pay attention to the flexibility of strategies. For example, the emergency release process of our configuration management is the flexibility of special handling under the principle of baseline release management.
It can be said that principle and flexibility are always a pair of contradictions, but there is no absolute opposition. Only by effective combination can we play a greater role, play a better role and do a good job effectively. This is the philosophy of quality management. We say the ship sails by the helmsman, and the helmsman sails by philosophy. Just as Jordan said after watching China play basketball: You don't lack excellent talents; You don't lack very advantageous hardware; You lack the philosophy of playing basketball. To quote our QA: QA needs not only familiarity and understanding of standards, but also familiarity with the company's business and technology, as well as a simple philosophical thinking to deal with problems and emergencies.
For QA, how to grasp the flexibility requires experience, ability, method and wisdom. Wisdom is the ability to recognize the origin of things, and a person's cognition of the origin must be observed and thought for at least a long time before he can gain something. So what kind of cognitive ability should QA have? That is to say, we need to be very clear about the company's process management system, and at the same time understand the essence and purpose of why we do this, because only when the goal is clear can we flexibly choose and deal with the ways and methods to achieve the goal according to the objective environment, and the thinking before making a decision will be clear and there will be no confusion and confusion. For example, in principle, the product requirement specification requires that the requirements be clearly described according to the requirement specification template. However, if the project is very special and the progress is very tight, the project can analyze and discuss the product requirements through meetings, and reach an agreement on the discussion results, with clear meeting minutes or communication and discussion records. If it is passed to others through meetings and meeting minutes, it can be handled flexibly. That is, in the absence of product requirement package documents, there is a clear record of how the requirements are conveyed and decomposed to the next stage, and how they are conveyed to other members other than SE, and the follow-up is traceable. In this case, QA is acceptable.
Flexibility is the method, means and skill we use in the process of popularizing CMMI standards. Therefore, when some processes of the project cannot be effectively implemented, QA sometimes needs to make some compromises and concessions without conflicting with the key objectives of the project. But in order to ensure the bottom line of quality, euphemistic compromise requires flexible skills. At this time, flexibility means being able to temporarily adjust your words and deeds and ways to meet the anxiety or expectations of others. Therefore, flexibility is a skill that can be mastered through learning, and flexibility is the key skill to establish an effective working relationship. Can detect others' anxiety or nervousness in communication, and adjust their own decisiveness or reaction to reduce the tension in the relationship, and can communicate with others more effectively, so as to obtain more effective decisions or actions.
Flexibility is a person's ability to temporarily adjust his style and corresponding behavior, so that the other person feels his anxiety or expectation is satisfied. But sometimes for those who are too flexible, we will criticize them as chameleons or too slick, and think that their flexibility is linked to their social style. But in fact, flexibility and social style are different. Flexibility is an evaluative thinking. In the field of thinking, it is always evaluating and thinking about how to flexibly change its communication skills to ensure the realization of the principle bottom line and goals, rather than formal consistency. Therefore, we say that flexibility is a necessary skill of QA, because most activities of QA belong to the category of thinking, such as the process we are carrying out in the project, enabling project members to effectively implement, guiding and training the project, finding problems in the implementation process, handling problems, etc., all of which require interaction with others.
However, flexibility is a fleeting idea. If you don't grasp and use your ideas quickly and show them to reality, over time, your ideas may become negative or worried, which will kill your flexible ideas in the cradle of thinking. For example, when you see an email or have a meeting to discuss, the idea that comes to you immediately after receiving the information often pays too much attention to the problem itself and becomes radical and impulsive. At this time, you will speak your mind quickly and will not care too much about other people's positions. But if you wait until maturity, when your thoughts are brought back to reality, they will usually be replaced by gentle and negative thoughts. This is why some people are unwilling to restrain their words and deeds, always stubborn and biased, sharp and aggressive, and unwilling to be homogeneous. Innovation and development need such ideas, so I hope our team will give more tolerance and understanding.
Flexibility is limited, and its restrictive conditions are:
1. It is not always possible to ensure the flexibility of the plan by delaying the decision. Because the uncertainty of the future is difficult to predict completely, if the decision-makers just wait to collect more information so as to consider possible problems in the future as much as possible, they will miss the opportunity and lead to failure.
For example, we have some process and quality control measures that many managers say we should do, but it is not the time yet. If we miss the timeliness of these key points, we may fall into chaos.
2. There is a price to pay for making the plan flexible, and even the gains from it may not compensate for its expenses, which is not in line with the efficiency of the plan. For example, some planning decision makers are rash, make the plan very tense, and reserve a lot of buffers in their own hands to control it, hoping to control the plan flexibly. When the planner hurried to complete the task according to the tight schedule, he only looked at the progress regardless of the quality, and did not do many things that should be done. As a result, a large number of bugs were found in the subsequent stage, and finally all buffer were exhausted. When the product barely entered the market, it still failed to keep the bottom line of quality and spent a lot of money to fix bugs.
3. In some cases, flexibility is usually not available. It is such a situation that the flexibility of a derivative plan may lead to the change of the overall plan or even the danger of failure. For example, the sales plan of products will encounter difficulties in the implementation process and may not reach the set goals. If it is handled flexibly, it may endanger the annual profit plan, thus affecting the new product development plan, technical transformation plan, supply plan, salary increase plan, financial revenue and expenditure plan and so on.