As a leading data center solution and service provider, Rongzhilian provides customers with a branded service experience through personalized service customization, standardized service delivery and refined management services, and implements innovative services in the whole process (from consulting planning, software design, system construction to operation and maintenance) and the whole value chain (strategic management, operational support, management support and technical support) within the IT scope, so that customers can experience innovative service management concepts and help customers greatly reduce operating costs. 1. Experienced and mature technical service team has an operational service delivery team with cross-system and cross-platform service capabilities and global service experience, providing customers with full-process services from consulting planning to construction operation and maintenance. For more than ten years, the whole team has served many well-known customers and accumulated rich service experience.
2. Standardized IT service process management mechanism One of the drafters, applicators and promoters of domestic information computing service standard (ITSS). Follow international management system standards to ensure service quality, including CMMI ISO900 1, ISO20000, STJ 1 1235, etc. Supported by advanced IT systems (operation and maintenance management system, CRM system, call center, etc.). ) to ensure high service efficiency and customer satisfaction.
3. The national service network platform has a nationwide service network and global service delivery capability, and multiple branches ensure localization and timely service.
4. The huge local spare parts warehouse has a huge local spare parts warehouse and smooth channels all over the country to ensure sufficient spare parts resources.