Warehouse return process
I. Return Management Process
When the sales department receives the sales return information conveyed by customers, it should inform the quality department and the marketing department of the sales return information as soon as possible, and take the initiative to confirm the reasons for the return together with the personnel of the quality department. When the reason for the customer's return is obviously the responsibility of the company (for example, the material number does not match, the packaging is damaged, the product quality is poor, etc.). ), the customer should accept the return quickly according to the return information and the preliminary confirmation result, and can't hold up the parts without processing.
If the customer is irresponsible for sales return, the personnel of the sales and quality management department should explain the basis, reasons and handling methods of judgment to the customer. If the customer accepts, please ask the customer to cancel the return request, and the quality management department will save and manage the relevant information of the customer's return. If the customer still insists on returning the goods, the personnel in the sales and quality management department must gently explain to the customer. If the customer can't accept it, they will further negotiate with the marketing department. Minimize the company's losses without damaging the customer relationship? Principles of handling.
1. The sales department should take the initiative to inform the customer of the acceptance of the returned goods and actively assist the customer to sell the goods to the sales department.
2. The return shall be preliminarily inspected by the sales department and put into storage by the property management department.
3. When the defective products returned by customers are returned to the warehouse, the property management department should check whether the quantity is the same as that of the warehouse. Receipt? Are the labels consistent? Are the returned defective products marked with? Reject the label? Store in isolation after labeling, and notify the quality management department to confirm the quality problems of the returned products.
4. If this batch of returned goods is replenished through negotiation with customers through the sales department, a replenishment and delivery plan will be made quickly with relevant departments to provide customers with the same materials and the same quantity of good products, so as to avoid causing customers to stop production and affecting their interests.
5. If the customer has an urgent need for timely production, the sales department should arrange the property management department to replace the good products according to the customer's written request or the consent of the telephone recording supervisor, and it is not allowed to exchange the goods without permission.
6. The Quality Management Department shall notify the Property Management Department after confirming the quality status of the returned products, and arrange the responsible department to carry out heavy work, selection, degraded use or scrapping, so as to reduce the pressure on the company's inventory (sluggish products).
7. The responsible department should rework or select products to ensure that the defective products will not flow into the customer's production line again, and apply to the Quality Management Department for inventory re-inspection after reworking and selecting products.
8. The quality management department should take delivery as the basis? Sampling plan? Quality should be rechecked through strict inspection. If the product is qualified, it can be rearranged and stored in a good warehouse after it is marked as qualified, and then delivered according to the customer's needs. Any item not confirmed by the quality management department shall not be shipped.
9. The money returned by sales and registration management shall be deducted by the financial (accounting) department according to the sales receipt.
10. The Quality Management Department shall continuously track the handling and effectiveness of sales returns and record the tracking results.
The Quality Management Department gives feedback to customers on the handling of returned goods, and reports it to the Engineering Standards Department and relevant departments for reference, improvement and verification.
Second, the return of goods in stock
After receiving the customer's return, it is necessary to check the quantity and quality first to confirm whether the type, item and name of the return are consistent with those recorded in the room invoice.
First of all, whether the quantity is correct. For example, although there is only one word difference between a box and a box, there are 24 boxes in a box, so the number is actually as many as 24.
Secondly, determine whether the returned goods are damaged and in normal condition. Sometimes, because? Defective products? If it is returned, the manufacturer will repair it after accepting the return.
After counting, the inventory in the warehouse should be revised and adjusted quickly, and the return acceptance report should be made as soon as possible as the basic data for warehousing and offsetting the sales amount and accounts receivable. If this procedure is not implemented in time, the balance of accounts receivable? With what? Excess inventory? It is incorrect on the books, which will cause financial problems.
Third, the accounting treatment of commodity returns
Customer returns, there must be a set of management processes within the enterprise, using a tabular management system, multi-connection? Admission notice? Flow in various departments, control room return, adjust account formula. Involving departments respectively? Commodity inspection department? 、? Credit department? 、? Billing department? 、? Department that compiles accounts receivable subsidiary ledger? 、? General ledger department? . If the company has fewer personnel and fewer departments, what is the above? Department? This work is classified as the responsibility of relevant departments. What about the beverage company? Commodity return? Management process:
1. After the customer returns the goods, send them to the acceptance department. After the acceptance is completed, the acceptance department shall fill in the acceptance form in duplicate, the first one shall be sent to the credit department for approval of sales refund, and the second one shall be filed in the order of acceptance form number.
2. After receiving the acceptance certificate, the credit department approves the return of goods according to the report of the acceptance certificate department, and signs the acceptance certificate to show responsibility; At the same time, send the approved acceptance certificate to the billing department.
3. After receiving the acceptance certificate from the credit department, the billing department shall prepare a credit notice in triplicate, and the first copy together with the verified acceptance certificate shall be sent to the accounts receivable subsidiary ledger and recorded in the accounts receivable. The second notice informs the customer that the sales return has been approved and merged. The third copy shall be filed according to the number order of the goods notice.
4. The accounting department received the first credit notice from the billing department and checked the receipt. Accounts receivable ledger? Enter the customer's details and file the goods notice and the approved acceptance certificate.
5. At the end of each month, the general ledger staff will take out the Notice of Goods filed by the bookkeeping department, and the nuclear industry will add it to the general ledger after numbering it.
Four, how to manage the dealer's claim refund
For products with batch quality problems, general companies want to return them. According to the specific procedures:
1. In the process of executing the sales contract, the sales staff should uniformly pay the dealer a certain amount of claim fees (or compensation).
2. Branches (business departments and offices) shall repair the failure of dealers to return goods, and return them to dealers after repair. In principle, it shall not be replaced or returned.
3. After the branch (operation department, office) returns the defective goods to the dealer, it will immediately organize service personnel to carry out unpacking inspection, right? Receipt list? Record the inspection results in detail on the website. Where are the representatives of branches (sales departments, offices) and distributors? Receipt list? After the signature is confirmed, it will be signed by the dealer? Receipt list? The delivery of the merchant custody link depends on it.
4. Repair the faulty goods for free during the warranty period, and do not charge maintenance fees and trouble-free parts fees; 3. If the faulty goods are not within the warranty period, maintenance fees and parts fees shall be charged according to company standards; All damage and loss of accessories caused by non-production quality problems (such as wiring, remote control, etc.). ), the supplementary expenses of materials and accessories shall be borne by the distributor.
5. After the fault is fixed, the dealer? Receipt list? Keep the combined goods, and the distributor will indicate it in the remarks column? Has it been returned? And sign it.
6. When the dealer takes back the goods, the branch (operation department and office) shall calculate the repair expenses payable by the dealer and make a list, and the dealer shall pay the expenses.
7. The sales department will examine and approve the returned goods and prices together with the marketing department, the finance department and the production department, and reply to the relevant departments for implementation.
8. Does the warehouse manager agree? Commodity return application form? , fill in the goods acceptance and warehousing procedures as required, and at the same time? Commodity return application form? .
9. If the branch (operation department or office) goes through the return formalities without the approval of the company's effective approver, 50% of the return amount of the regional financial personnel will be deducted, and the branch manager (operation department or office director) 10% will be deducted.
Commodity return operation flow
1, accept the return
There should be standardized procedures and standards for warehouse to accept returns, such as what kind of goods can be returned, which department decides, how to transmit information and so on.
After receiving the customer's return information, the warehouse business department should pass the return information to the relevant departments as soon as possible. The transportation department arranges the time and route to retrieve the goods, the warehouse personnel make preparations for receiving the goods, and the quality management department personnel confirm the reasons for returning the goods. Under normal circumstances, the return goods are brought back by the delivery truck and directly put into storage. A large number of returns must be examined and approved.
2. Re-warehousing
For the goods returned by customers, the business department of the warehouse should conduct a preliminary audit. Products returned for quality reasons should be placed in the area prepared for stacking defective products to avoid confusion with normal goods. The returned goods should be strictly re-registered, entered into the enterprise's information system in time, the accounts receivable of customers should be written off, and the suppliers of goods should be notified to return the information.
3. Financial liquidation
After the return occurs, the impact on the whole supply system is very great, such as the impact on customers, various expenses incurred by the warehouse in the process of return, and the cost of the corresponding goods that the commodity supplier has to bear.
If the customer has paid for the goods, the finance department should refund the corresponding fees to the customer. At the same time, due to the different time of sales and return, the price of the same commodity may also be different, and the problem of different prices with the same quality sometimes occurs. Therefore, the financial department of the warehouse should evaluate the return payment when the return occurs, input the return quantity, the unit price of the goods at the time of sale and the information of the unit price of the goods at the time of return into the enterprise information system, and handle the deduction business according to the sales return form.
4, tracking processing
When returning goods, it is necessary to track the opinions put forward by customers, count all kinds of expenses incurred by returning goods, inform suppliers of the reasons for returning goods and return them to the place of origin or perform the destruction procedures. After the return occurs, we must first deal with the opinions put forward by the client. Business departments should focus on solving problems such as shortage of goods and unsatisfactory quality caused by customers' return. The logistics cost of returning goods is much higher than that of normal delivery, so it needs to be carefully counted and summarized in time, and this information should be fed back to the corresponding management department in order to specify improvement measures. The goods returned by the warehouse shall be notified to the supplier in time, and all returned information shall be transmitted to the supplier, such as reason, time, quantity, batch number, cost, storage location, etc., so that the supplier can take back the returned goods and take improvement measures.
Items related to the warehouse return process:
1. Warehouse return process
2. Warehouse system return process
3. Warehouse raw material return process
4. Computer flow of warehouse purchase and return
5. Workflow of the warehouse