Research on the Development of China Mobile Hunan Branch Company

Since its establishment, the company has been focusing on the strategic goal of becoming a world-class communication enterprise, always pursuing high-level management and striving to promote the sustainable development of the enterprise. At present, a mobile communication network with wide coverage, high communication quality, rich business varieties and first-class service level has been built. Network signals have covered all towns and villages in the province, with continuous coverage of major traffic arteries, and indoor coverage of key areas, communities and major hotels and guest houses in the city. The network has roamed to 2 16 countries and regions. SMS, Monternet, Fetion, mobile email, mobile secretary, GSM, GPRS, follow-up E-line, MMS, WLAN, mobile payment and other new mobile services and functions have been launched one after another. The company provides customers with the 24-hour service of 10086 service hotline, increases the number of business outlets and service functions, introduces various payment methods, implements the service of Global Connect Key Account Manager, implements the customer points reward plan, carries out the service commitment activity of "double refund for charging errors", promotes the information solutions of group customers, and provides expert mobile communication services for China mobile customers, which promotes the sustainable development of society and enterprises themselves and is well maintained. The number of customers of Hunan Mobile is increasing at a rate of more than 6.5438+00,000 every year, and now it has exceeded 6.5438+00,000. In 2003, China Mobile Communications Group Hunan Co., Ltd. won the "National May 1 Labor Award" and was awarded the title of civilized industry in Hunan Province in 2005.