Relevant personnel of the technical support department are mainly transferred from subsidiaries of Tiandi Technology Co., Ltd., with 65,438+05 senior titles, 35 intermediate titles and 45 other technicians. They have domestic leading technical experience in digital mining equipment such as hydraulic support, scraper conveyor, belt conveyor, shearer, roadheader, coal mine gas monitoring system and personnel positioning system. , can carry out all kinds of coal mine equipment selection, supporting design, technical consultation and technical services.
The after-sales service department has 8 mechanical engineers and senior technicians for shearer service, 12 electrical engineers and senior technicians. 6. Hydraulic support service engineers and senior technicians; 10 service engineer and senior technician of scraper conveyor; There are also more than 20 technical service personnel. After receiving the after-sales service demand of coal mine users in Liupanshui area, they can rush to the scene within 3 hours to provide technical services for users, reducing the time for coal mine users to affect production due to equipment failure; At the same time, the service center can directly extract all kinds of accessories from the accessories library of Southwest Tiandi Coal Machinery Equipment Manufacturing Co., Ltd., which can handle equipment failures for users, directly shorten the time when the shortage of accessories affects production, provide a strong guarantee for coal mine users to improve production efficiency and bring better economic benefits into play, and form a win-win situation.
There are more than 40 kinds of machine tools and 150 skilled workers in the comprehensive machine maintenance center. The equipment that can be maintained mainly includes: hydraulic support, scraper conveyor, belt conveyor, shearer, roadheader, coal mine gas monitoring system, personnel positioning system and other digital mining equipment. With the help of the equipment and site of Southwest Tiandi Coal Machinery Equipment Manufacturing Co., Ltd., it can reduce the transportation distance, reduce the transportation cost of sending the equipment to the factory for maintenance, save the cost and time of coal mine users' maintenance and solve their worries.
The training center can be put into use in August this year. It is the largest and most comprehensive training institution in Southwest China. It can provide comprehensive training for 300 people on the operation, maintenance and overhaul of fully mechanized mining equipment such as shearer, roadheader, scraper, belt conveyor and hydraulic support. Trainers are experts and professional technicians from all branches of Tiandi Technology Co., Ltd..