Broadcast on June 5438+February 65438+July 2005
Moderator: When meeting in old Beijing, the greeting is often "Have you eaten?" My friend once played a joke. He attended an activity and saw foreign friends blurt out and ask them if you had dinner. They said honestly, "We didn't eat, please." My friend made a big red face. With more and more opportunities to deal with foreigners, it is particularly important to know some foreign etiquette and master the skills of dealing with foreigners. Today, we will meet several etiquette experts who are engaged in foreign-related work.
Commentary: The young man in the photo is Liu Xiurong. She is the tour guide of the Aian Temple Class of Qionghuadao Team in Beihai Park. At work, she should not only master the common sense of tour guides, but also explain them in English. No, just at work, Liu Xiurong met a foreign couple who went to Beihai Park for a self-help tour.
Liu Xiurong explained to foreign tourists.
Liu Xiurong: Did you see that white tower? Seven thousand years ago, this was a palace where Kublai Khan lived. You know Kyle Poirot, right? He is an Italian traveler. Kyle Poirot and Kublai Khan met there, so they are famous.
Commentary: Liu Xiurong has been a tour guide for eight years and has to deal with countless foreign friends every day. Regarding the differences between Chinese and foreign etiquette cultures, she summed up herself: when speaking and doing things, we should fully understand the habits, beliefs and taboos of foreign tourists and respect them in communication.
Liu Xiurong: For tourists, we should have a degree and understand western culture, because even Westerners and us Asians have different ways of thinking. Asians, especially China people, pay attention to respecting the old and loving the young, so when we meet elderly guests during the tour guide, we are used to helping them, especially when getting on and off the boat and going up and down the steps. But in fact, this is taboo in the west.
Commentary: Climbing the 162 steps that Anji Baita must pass, Liu Xiurong has been up and down countless times in the past eight years and received numerous foreign dignitaries. After each reception, the foreign guests praised her wonderful English explanation and often presented some small gifts. She still remembers the first time she accepted a gift from a foreign guest.
Liu Xiurong: At that time, I received the commander of the Finnish Defence Force and his wife. At the end of the visit, the wife of the commander of the national defense forces gave me a very distinctive gift, which was the first time I accepted a gift from a foreign guest. Because in the process of learning the tour guide rules, I know that when a foreign guest gives you a gift, you should open it in front of him to enjoy it, so I opened it at that time.
Commentary: Liu Xiurong said that it would be rude if she had put the gift directly in her pocket. Then, even the best explanation service before will be inferior because of this rudeness.
Moderator 2: At the right time, it is etiquette to show respect for others in the right way. As for how to express this way, we need to learn and understand each other's customs, their cultural background and corresponding etiquette knowledge. The same service industry, in terms of catering, the differences between Chinese and foreign customs can be said to be worlds apart, and it is also the least easy to attract attention. Let's take a look at the experience of Quanjude, an old brand.
Commentary: Zhang Yinghua is the service director of Quanjude Hotel in Qianmen, Beijing. She has been engaged in catering service for many years and has a deep understanding of the importance of foreign etiquette.
Zhang Yinghua, service director of Qianmen Quanjude: Recently, we received a European tour group, which left a deep impression on me. At about 6: 30 in the evening, a group of about 20 people, accompanied and guided, came to our restaurant for dinner. I was sitting at this table. One of the disabled guests is blind, but he also traveled to China with a group.
Commentary: Zhang Yinghua specially arranged some special services for this guest with eye disability.
Zhang Yinghua, service director of Qianmen Quanjude: In our eyes, we think that taking good care means eating and drinking well. To show their enthusiasm, the service staff in China were very hospitable, so they helped the guest with eye disability, and then he naturally enjoyed himself. But the other guests in the next seat looked at each other, looking at the waiter and the disabled guests, trying to say something.
Commentary: At that time, all the waiters didn't realize what was wrong with their behavior, but after dinner, the tour guide's words made them suddenly realize.
Zhang Yinghua, the service director of Qianmen Quanjude: Then the escort told us that it was like this, saying that they thought it was enough for the guests to eat, and there was no need for special care. Later, through this incident, I think that in the eyes of China and Westerners, the degree of care for the disabled may be different, so China people feel that they deserve special care, but in the eyes of foreigners, they have strong self-esteem and need to be treated like normal people.
Commentary: Through the communication with China's entourage, Zhang Yinghua learned that in European and American countries, people think that people with disabilities help themselves to get food is a respect for them. The special care of the service staff will make the other party feel uncomfortable. Through this incident, Quanjude understands that enthusiastic service must be based on understanding the customs and habits of guests.
Zhang Yinghua, service director of Qianmen Quanjude: Do you know when welcoming 27 Olympic evaluation teams? Verbruggen and his party provide English service all the time. A few days ago, I began to fully study the customs and habits of Europeans and Americans. Then it includes the collocation of dishes and dishes, and some dishes are made according to their national customs.
Commentary: Full preparation won the praise of the Olympic evaluation team. Zhang Yinghua and her colleagues believe that all these preparations and arrangements are aimed at making foreign guests feel at home. But we should also pay attention to the degree of welcoming guests, not only to express the friendly hospitality of the host, but also not too enthusiastic.
Moderator: Every country in the world has different or even opposite customs. For example, in China, nodding your head indicates agreement and shaking your head indicates opposition. In some countries, such as Macedonia, Bulgaria and Nepal, it is just the opposite, nodding your head to express your opposition and shaking your head to express your agreement. In addition to the reception department, there are more and more foreigners working in Beijing now. If your colleague is a foreigner, what should you pay attention to when you get along?
Commentary: Sebastian from Sweden has been working in China for half a year. His favorite thing is the process of greeting his colleagues at work every morning.
Sebastian, a foreign employee of a high-tech company in Zhongguancun: There is no such phenomenon in other countries. Every morning, everyone just keeps a calm face, takes their coffee cups and goes back to their seats. When people from China come to the office every day, the first thing they do is to greet each other, which gives me a very, very good feeling.
Commentary: However, when it comes to the enthusiasm of colleagues, Sebastian also feels a lot of embarrassment.
Sebastian, a foreign employee of a high-tech company in Zhongguancun: Most of the time, China people are very enthusiastic, but sometimes they are too enthusiastic. Especially when sitting at a table, you often eat things you don't like, such as pig ears. I was embarrassed. I tried to eat it, but I can tell you that I don't like it. All I did was smile, and then people would keep putting it on my plate, but it felt bad.
Commentary: This company has eight foreign employees, and Chinese and foreign colleagues get along with each other day and night. Many embarrassing things have happened in this company because of different customs and habits.
Head of a high-tech company in Zhongguancun: It turns out that when foreigners first came to our company, we just arranged for them to visit some places of interest in Beijing on holidays, Sundays or Saturdays. At that time, it was the Chinese habit to drive and accompany in person.
Commentary: However, the kindness of China's colleagues has not been recognized by foreign employees.
Head of a high-tech company in Zhongguancun: At the beginning of the cooperation, we thought of China people as a country of etiquette, but the foreign side thought that weekends, especially Saturday and Sunday, were a rare time for everyone to have a rest, so the rest time was equal for every employee, whether it was a senior executive or an ordinary employee. At this time, he thought that it should be an extra thing for executives to accompany him. They don't want to accept it, or don't want to accept it.
Commentary: There is a Canadian foreign colleague in the company who likes drinking beer very much. The story surrounding beer is still fresh in everyone's memory.
A high-tech company in Zhongguancun pays attention to clinking glasses when drinking. It must mean that a high-ranking person must have his cup on it. But his employees, younger than him, will put the cup mouth in the middle of his cup, or a little lower, to show our respect.
Commentary: During a meal, such an interesting thing happened between this foreign colleague and a younger China employee.
In the process of clinking cups, the more Mr. Li keeps putting the cups down, the more he wants to be equal to him, and so on. So this thing, Jean Bede concluded, I didn't know what he was doing. He finally listened to me explain to him. He said that in our foreign country, all people are equal because everyone has a fixed pattern in their hearts, so it is impossible for anyone to be above or below. From then on, when drinking, there is no such joke anymore.
Commentary: There are many other companies that have similar situations with this high-tech company. Nokia is a large multinational company with employees from more than 50 countries and regions around the world. Not long ago, the company specially held a sketch performance with the theme of "foreign etiquette propaganda".
Pick up the plane, present roses to the lady, and pay attention to the types of flowers. It is not appropriate to send roses representing love at the airport.
Xiao, Vice President of China Investment Co., Ltd.: It also comes from the personal experience of different employees at home and abroad. Many times, you have to meet people from different countries. Your country is different from his cultural background and etiquette. Some things we got stuck in ourselves, and some things foreigners got stuck in.
Yang Dapeng, Director of Nokia Consulting Department in Greater China: We try our best to express some misunderstandings and details caused by different cultures in Chinese and foreign exchanges in a lively and interesting way. Put these forward for your attention in future exchanges between China and foreign countries.
Greet the foreign guests at a formal dinner.
Swedes shake hands, Thais put their hands together and Arabs embrace warmly.
Xiao, Vice President of China Investment Co., Ltd.: I think it should be an open and accepting attitude. After all, people have different backgrounds and cultures. We should be compatible, appreciate each other's advantages and be compatible with each other's shortcomings at the same time. This is an open and mutual state.
Moderator: I once heard a story. A company invited a foreign customer to dinner. One of the customers pointed to a fish in the glass jar in the dining hall and said, "This fish looks really cute, just like my pet." The accompanying Chinese staff heard this sentence and told the chef to steam the fish. After the fish was served on the table, the foreign customer just said, "I can't eat such a lovely thing" and left. Many people regard etiquette as trivial matters. In some business or social occasions, they often ignore these so-called "trivial matters", which leads to our failure in major events. This really answers an old saying of China: Small things lead to great losses. Therefore, in terms of foreign etiquette, "small section" can be a great gift.
Respect the privacy of others in foreign-related exchanges
Anyone who has a certain understanding of the differences between Chinese and foreign customs knows that the traditional practices of China people are often quite different from those of many countries in dealing with specific issues of personal privacy.
According to the thinking of ordinary people in China, there is nothing "hidden" between people, especially between relatives and friends. An upright person should "know that people don't do shady things". However, in many countries in the world, people attach great importance to personal privacy. Protecting citizens' personal privacy is often one of the basic rights given to citizens by law; Not prying into personal privacy is considered to be one of the important signs of modern civilization. At present, respecting personal privacy has gradually become a common practice in international communication. It is necessary for people to attach great importance to it in foreign exchanges.
The so-called personal privacy, in a general sense, refers to personal affairs or secrets that a person is unwilling to disclose and does not want outsiders to know out of personal dignity or other special considerations. Respect for personal privacy, here mainly means that in all kinds of contacts with foreign guests, we must pay attention to respect each other's personal privacy and not involve each other's personal privacy without reason.
When interacting with foreign guests, don't take the initiative to inquire about their personal privacy, such as income and expenditure, age, marriage, health status, personal experience, political beliefs, living habits, home address, busy things and other personal issues. Besides Mo Wen's privacy, people should also try to protect it. The so-called protection of privacy means that people try not to spread or disclose privacy issues in foreign-related exchanges. In other words, we should take the initiative to take necessary measures to maintain personal privacy.
When communicating with foreign guests, don't be outspoken about your personal privacy, or even "advertise" it intentionally or unintentionally. In foreign exchanges, talking about personal privacy will not be regarded as frank by foreign guests, either as uncultured or interpreted as ulterior motives. At the same time, we should pay attention not to spread, disclose or spread the privacy of others to foreign guests. No matter in public or in private, the personal privacy voluntarily told by foreign guests shall not be leaked to the outside world. Otherwise, it will violate the basic principles of foreign exchanges, lose the trust of foreign guests, and even get into trouble. Jinlong
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"Five Commandments" for People Going Abroad (Border)
Release date: 2002- 1 1-22
In recent years, the number of people going abroad in our school has shown a sharp upward trend. In order to safeguard China's national security and interests and prevent personal property from being infringed, in the face of the complex international social environment, people going abroad (abroad) should consciously achieve the following "five commandments":
1. Get rid of loyalty and infidelity
The Chinese nation is a nation that advocates honesty. Maintaining integrity and integrity is the most powerful weapon for people going abroad to prevent theft, rebellion and infiltration. However, there are also some people who go abroad, who can't stand the temptation of money and beauty, give in to each other's threats, and even defect to the enemy. Some people who go abroad (border) look for opportunities to stay once they go abroad; Some people who go abroad, obsessed with beauty, fall into each other's gentle trap and fall into the water; Some covet money, become prisoners of money and are used by the other side; Some, under the threat of the other side, grovel and get on the other side's thief boat; Some even answer questions raised by the other party and reveal state secrets in order to successfully apply for visas; Some even asked foreigners for money and things, regardless of shame, which humiliated China people. Therefore, people who go abroad must have a strong patriotic spirit, and must do it: not to be bought by money, not to be tempted by material things, not to be tempted by beauty, not to give in to intimidation, and not to do anything that harms the dignity and personality of the country.
Second, lose vigilance.
Apart from the objective factors such as the complicated environment outside the country (territory) and the subtle means of the other party, the problems of people going abroad (territory) are mainly due to their lack of vigilance, weak awareness of prevention and lax measures to prevent crimes, which gives others an opportunity. In terms of confidentiality, foreign spy intelligence agencies and illegal trading companies often use material inducement, money bribery, inducement, conditional commitment, intimidation, technology theft and other means to constantly extend the black hand of stealing secrets to people abroad. However, some people who go abroad (border) take confidential documents or internal materials out of the country for the convenience of their work, and there is no special person to keep these documents and go in and out of public places at will, resulting in leaks and leaks; Other government officials and economic and trade personnel, in order to attract foreign investment, speak out the questions raised by the other side without analysis, thus revealing state secrets and negotiating cards, resulting in passive work.
For the ideological infiltration in normal communication and religious activities, some people who go abroad are even less alert, unable to see through, unable to keep informed, and some even join foreign religious organizations.
To this end, overseas personnel should strengthen the concept of confidentiality and consciously abide by various confidentiality systems; Strengthen the consciousness of preventing theft, surveillance and rebellion, and overcome paralysis and luck.
Three commandments of violating the law and discipline
People going abroad, far away from the motherland, organizations and relatives, must understand and abide by the laws and regulations of the host country, restrain their words and deeds, and do not go to inappropriate places or do anything "out of line". Otherwise, it will harm both yourself and the country. For example, when some people go abroad, they go in and out of pornographic places and are infatuated with beautiful women. As a result, people and money were empty, giving people a handle and being dragged down by spy intelligence agencies. Some people leave the group and like to act alone. As a result, they were robbed and their personal property was violated. We must also be familiar with some special legal provisions of the host country. For example, some countries stipulate that foreigners must apply for visas on arrival after entering the country, or extend their passports on time, otherwise they will be fined or suspended; Some national laws stipulate that it is illegal to pick up discarded items; Some countries stipulate that foreigners may not engage in business activities or apply for jobs without permission; Countries such as Arabia are not allowed to bring alcoholic beverages into the country.
In addition, people going abroad should also abide by the foreign affairs discipline and the rules and regulations of the League, and all actions should be arranged by the leaders of the League and adhere to collective action. In case of emergencies and suspicious circumstances, report to the delegation leaders or local embassies and consulates in time. If it is too late to report, it must be properly handled afterwards and reported in time.
Ignorant of customs under temptation.
As the saying goes, "When in Rome, do as the Romans do, and get started." People going abroad should understand and respect the customs and habits of their countries (regions), otherwise it will cause misunderstanding and bring trouble and inconvenience. For example, cows are regarded as gods in India and respected by local people everywhere; Some Arab countries do not allow men and women to walk together; Muslims fast in Ramadan, and so on.
Chinese and foreign customs are quite different. For example, China people like yellow and red, while Mexicans taboo yellow and red; China people regard peacocks and cranes as auspicious birds, while British people regard them as lewd birds and unlucky birds. China people like elephants, but the British think elephants are stupid; China people think even numbers are auspicious, while Japanese and Bulgarians think odd numbers are auspicious and even numbers are dangerous. In behavior, China people touch their children's heads to show intimacy, but many countries in Southeast Asia think that heads are sacred and inviolable, and no one is allowed to touch them. China people like to talk about their family, health, income, etc. And westerners regard these as privacy and don't want to tell them. China people like to say "Congratulations on getting rich", but Singaporeans hate such greetings.
The five precepts are informal
Some people who go abroad (border) behave informally, no one is around in public, they are loud, vulgar and conspicuous; Some people are slurping at the dinner table, eating badly and being pointed out; Someone was fined for spitting and littering; When visiting the park, someone casually climbed flowers and branches to provoke animals to be fined; Even when local officials met a group, some members put one hand in their pockets and the other hand reached out to shake hands with each other, which made the other side unhappy and led to the failure of cooperation. From this perspective, if people who go abroad (border) behave irregularly and talk too casually, it will not only affect the image and reputation of Chinese people, but also affect their official duties and normal exchanges. Therefore, people going abroad should learn and master some etiquette of foreign communication, dress neatly, behave appropriately, be polite and civilized, and maintain the image of China people. (announced by the security department)