First, the ideological aspect.
As a young enterprise employee, I consciously improve my enthusiasm for learning. We should conscientiously study and understand the spirit of the 18th CPC National Congress, conscientiously implement the Party's basic line, principles and policies, and guide individuals' words and deeds through TV news, internet and magazines. My understanding and improvement in thought made me understand that no matter what I do, I must do my best.
Second, the work.
During this year, I basically completed the following work with a serious and responsible working attitude:
1, do a good job in water fee calculation.
Audit work should be accurate. Analyze customers' water consumption every month. When the water consumption changes greatly, inform the convenience service team in time, analyze and find the reasons, and communicate with customers in time to solve them.
2. Enthusiasm for customers.
For business consulting services, we should take customers as the center, think about what customers think, try our best to solve problems for customers, answer questions raised by customers in time, and provide customers with quality and enthusiastic services.
3, completed before the monthly meter reading.
Enter and print the meter reading flow chart, register a new user card at the beginning of the month, update the filled user card, rearrange and fill in the user information.
4. Through the information platform
Send text messages to inform water users to pay water charges in time. Supervise and urge users to pay the arrears within the prescribed time limit. If they refuse to pay the arrears for more than two months, they will be handed over to the convenience service team for water stoppage and rectification.
5. Last name of water customer.
The name and contact number are registered and updated, and the customer information added in the month is sorted out at the end of the month, printed and archived.
6. By sending mail, etc.
The way to convey the detailed report of water fee collection to some township post offices provides detailed water information for customers who punch in at a distance.
Three. Future plans
Summing up the situation this year,
Although I didn't make a big mistake in my work, there is still a certain gap between the requirements of my superiors and the expectations of my colleagues. There are still shortcomings in some aspects, and individual work is not perfect enough. In the future, I will try my best to find out the shortcomings in my work, so as to improve it in my future work. I will carefully study the documents and materials related to my work, master professional knowledge, improve my working ability, strengthen my sense of responsibility, constantly sum up and reflect, and improve my professional level and work efficiency, so as to adapt to the development of the times and enterprises and make progress and growth together with the company.
Annual Work Summary of Water Supply Company 2 According to the overall work arrangement of the company in 20xx, combined with various work indicators issued by the company in 20xx, firstly, according to the annual indicator completion base and actual operation, the annual indicator inventory accounting is carried out, and the station area is decomposed according to the growth rate of the company's annual indicators, and the personnel of each station are reasonably deployed. Indicators and job responsibilities are linked in a two-way way way, maintenance materials and working hours are subject to annual budget system, and maintenance personnel area is subject to annual independent accounting. At the same time, sign annual, economic indicators and responsibility indicators with each post. Through the actual operation of various operations, the management of 20xx water supply is summarized as follows:
I. Completion of annual water sales and charging targets
1, during the year, all inspection work shall be subject to periodic management, the water meter shall be subject to isolation management mechanism before installation and replacement, and the enterprise households and professional households shall be subject to monthly fixed periodic inspection. Regular monthly inspections were conducted for ordinary business areas and residential water users, which further strengthened the management of water meters and reached the system of three seals and one file for operating water meters. Through actual operation, as of June, 20xx, the cumulative sales water volume is: 1838648 tons, of which 506979 tons are sold by enterprises and1/8 tons by residents.
2. During the year, all collection work was carried out in the form of monthly collection and monthly settlement (i.e. billing at the beginning of the month and settlement at the end of the month), and all building households and corporate cash accounts were managed by water pre-storage and purchase. As of June 30, 20xx, the water fee payable was RMB 6,284,066.76, and the water fee received was RMB 4,758,545.27. 44 1.2 1 yuan, water fee for bungalow residents is 369,360.85 yuan, construction fee 1.4 17893.06 yuan, water fee for residential area is 262,936.80 yuan, and water fee for small infrastructure is 9,337.30 yuan, which is to be collected.
Second, the sewage treatment fee collection report
In accordance with the requirements of the municipal government and relevant departments, the comprehensive construction of accounts and cards was completed within the prescribed time limit, and the laws and regulations on sewage treatment fee collection were vigorously publicized. Through actual operation, as of June 30, 20xx, the accumulated sewage treatment fee is 285,454.45 yuan, of which the sewage treatment fee charged by enterprises is 206,936.5438+0 yuan and buildings. 5 14.94 yuan, and the sewage treatment fee not reconciled with finance is 155, 01/60 yuan.
Three. Acceptance and maintenance work report
1. As of June 30th, 20xx, 3,680 pieces have been accepted, including 1 0,846 pieces for water quantity check, 107 pieces for population increase and decrease, 360 pieces for water use nature change, 50 pieces for transfer procedures change, and 1 3/kloc-0 pieces for maintenance acceptance.
2. During the working year, all the petitions at the same level were accepted by users, and the maintenance personnel were able to overcome all kinds of difficulties in maintenance work, actively go deep into the reality, and Qi Xin cooperated to complete the maintenance task in strict accordance with the technical requirements with good quality and quantity, without any safety accidents, all of which reached the satisfaction of users and won unanimous praise from users.
Four, 20xx secondary water supply pipe network and water meter outdoor transformation work report
At the beginning of the year, according to the overall batch arrangement of the company's 20xx secondary water supply network and outdoor renovation of water meters, and according to the technical requirements of the production technology department, the original fixed model was reformed, and a temporary renovation coordination and supervision team was established, and a lot of coordination and explanation work was done door by door. By June 30th, 20xx, the renovation of 2902 water meters in 35 buildings in 10 community has been completed, and all of them have met the technical requirements after the overall acceptance by the technical department of the company. A lot of wintering and cold protection work has been completed in the transformation area, which has been unanimously recognized by users in various regions, laying the foundation for the transformation work in the second half of the year, and completing the comprehensive transformation of the secondary water supply external network with a diameter of 400 linear meters and a diameter of 2 inches.
Verb (abbreviation of verb) 20xx Report on the takeover of secondary water supply
After coordination, as of June 30, 20xx, it has received and taken over 10 secondary water supply units, and the overall takeover work has basically ended. The water meter of the construction company, the family building of the brewery, the family building of the economic and trade company, the family building of the Land Bureau and the family building of China Construction Bank were renovated respectively. 65,438+Before June 5, 2002, all of them were brought into the company's normal operation and management system, and procurement management was carried out at the same time. The family building of the Public Security Bureau and the family building of the Grain Bureau have been working on the spot, directly establishing accounts and cards, and implementing procurement management. Workers' and peasants' communities and Fiona Fang communities have been distributed to all households in the form of notices, and the takeover work is proceeding in an orderly manner.
6. Insufficient work in 20xx years
1, maintenance technical conditions and testing conditions are insufficient, technical level needs to be improved, and coordination needs to be further strengthened.
2. The management of meter boxes and pipe wells in the corridor is insufficient and needs to be improved.
3. It is necessary to strengthen the sense of responsibility of post personnel and improve the management level as a whole.
4. The collection of water charges of floating population in bungalow area is not enough, and the rate of missed payment is large.
Seven, 20xx work suggestions and ideas.
1, achieve zero complaints in operation and management during the year, reach the charging standard of non-stop water supply, and establish the feedback system for those responsible for accepting business.
2. After operating the market continuously for nearly three years, after laying a solid foundation, the overall operation should shift from management to service.
3. In each business area, a water supply network should be established, and business obligation supervisors should be hired to improve the overall business level.
4. To achieve the annual target of water resources and water resources, and strive to break through the business target of 6 million yuan.
Annual Work Summary of Water Supply Company 3 Water is the source of life and the lifeblood of economic development. In recent years, the district water supply company has always taken serving the people's livelihood and economic and social development as the starting point, closely focused on the work arrangements of the district party committee and the district government, firmly established the service concept of "proceeding from users' needs and finally satisfying users", constantly strengthened the sense of responsibility of all cadres and workers who are good at their posts, dare to take responsibility and dare to practice, and adopted various measures to ensure that the urban water supply pressure is sufficient and the water quality is excellent, and the qualified rate of tap water has always remained at 1 000.
First, continuously enhance the ability of water quality and water pressure monitoring. According to the layout of urban water supply network, the water supply company has set up a number of water quality inspection points, which conduct routine inspection once a day and complete analysis once a month, and regularly send water samples to the water quality inspection center of xx City for analysis. While analyzing the influent, effluent and pipe network water, the company's three water plants also regularly detect the turbidity and residual chlorine of the effluent in real time, so that the effluent quality is always under strict monitoring. In order to ensure sufficient water supply pressure, the water supply company has set up a number of remote monitoring points for pipe network pressure within the water supply range to monitor the overall operating pressure of the whole pipe network, so as to scientifically analyze the water pressure fluctuation in time, scientifically adjust the water supply dispatching scheme and ensure the normal water supply pressure.
Second, continuously increase the environmental protection of water plants. The water supply company insists on ensuring the water quality from the source water and the water-making workshop, takes the hygiene work of the water plant as the top priority, implements the hygiene responsibility system management, and keeps it clean all day to ensure that there is no dead end in hygiene. According to the actual situation of the water plant, special personnel are arranged to regularly clean up algae and garbage generated in Hanoi and the riverside, and stop washing, fishing and grazing near the water source, thus ensuring the safety and hygiene of the source water and eliminating the hidden danger that the water body may emit odor in high temperature season.
Third, constantly strengthen the safety protection of water sources and water plants. In the management of water intake from water sources, the inspection measures are fully implemented and the responsibility is implemented to people. In addition to installing warning signs in the water source area, the water intake head is sealed with a cover and a protective fence is installed to block it, which further improves the safety level of the water source area. At the same time, more than 30 high-definition monitoring cameras and 2 sets of remote synchronous backup computers were installed in the sedimentation reaction tank, dosing workshop and chlorination workshop of the water plant, which further improved the reliability of safety precautions.
Fourth, organize regular business training to enhance emergency response capability. The water supply company insists on regularly organizing cadres and workers to carry out business training, constantly enriching their professional skills and practical operation ability, and laying a solid foundation for ensuring safe water supply. Every May, the water supply company organizes cadres and workers of relevant departments to carry out emergency drills such as water pollution, chlorine gas leakage and fire safety, and constantly improves the awareness of risk prevention and the actual combat ability of emergency response of cadres and workers, which provides a strong guarantee for safe water supply.
"Let the society feel more at ease, let the users be more satisfied" is the long-term service tenet of the water supply company, and all the water suppliers make a trickle with hard sweat, which provides a clear source for the economic and social development of the whole region.