Personal experience varies greatly due to the nature of the enterprise and the collection unit, and is for reference only.
1. Let the finance department print out the details of all the companies in arrears according to the account sequence.
2. Understand whether the corresponding business manager confirms whether the account amount is correct and send a reconciliation letter. If the other party does not reply, please sign for it by express delivery.
You can add a sentence to the mediation book: if you don't reply, it will be regarded as a correct settlement.
3. The salesman calls to send and receive the reminder.
4. The business pays attention to the company's production status by going to the owed company, and vehicles, fixed assets and materials with strong liquidity can be photographed.
Once the legal procedures are fulfilled, the payment can be compensated.
5. If the dunner's dunning is invalid, the legal procedure shall be executed immediately for more than two years.
6. If the other party promises to pay in the near future, it should follow up immediately until the money arrives.
7. The handling skills of debt collectors also need training. For example, if the other party says that the money will be paid in two days, the dunner must keep up with the words: how much will be paid in two days, today is 14 or 17? Is it okay to pay on Sunday?
That's all I can think of, huh?
Second, how to collect the bill?
You can urge the world to get the collection list.
1. The collection company must have a business license to receive collection cases in the collection world. The collection company is registered as an enterprise user on the platform, and the type is collection company. After the real-name authentication of the system is approved, you can take orders and grab orders on the platform.
2. The collection company must abide by the relevant rules of the platform when taking orders and grabbing orders on the platform. Don't rob the order maliciously. The system will set the order quantity according to the collection rate.
3. After successful collection, the collection company can earn commission.
4. Urging the world mainly provides collection sources such as arrears of property fees, overdue small loans and online loans, overdue credit cards, arrears generated by private lending and debt collection in commercial accounts. Cuitianxia is a technical service platform for debt collection, which actively responds to the call of the country, promotes the culture of honesty, builds the wind of honesty, builds the cornerstone of honesty, builds an honest society and builds a credit China. The platform is committed to solving various creditor's rights and debts. Supported by big data collection tools, we provide orders for lawyers, collect orders for companies, provide sources of debt cases for lawyers and collection companies, and earn collection commissions.
Third, overdue customer collection methods
Collection method for overdue customers: 1. It is an indisputable fact that it is difficult to keep a correct attitude and actively grasp the initiative of collection. Therefore, when many collectors go to the customer's office to collect money, they unconsciously behave like asking others to do things, lacking self-confidence, getting cold feet, and even being shy and hesitant. On the contrary, this state urges customers to delay and refuse repayment, and set repayment obstacles. In order to achieve a good collection effect, we must first put ourselves in a correct position, set up a dominant mentality and take the initiative to attack from the meeting and the first sentence. 2. Understand the customer's action trajectory, seize the opportunity to collect, try to understand the customer's action rules, traces of contacts, work and leisure places, and push the door when you know exactly where it is; We should be good at observing words and feelings, and grasp the timing and duration of speaking. Timely collection often gets twice the result with half the effort. 3. Strengthen confidence, and let the customers who are in arrears get rid of any idea of dragging, dragging, pushing and hiding. When the company urges customers for money, it should show strong attitudes and measures such as attaching great importance to the management of arrears and diversifying the collection methods (including the intervention of public security organs), and tell the other party in a firm tone that even if it spends more money, it should be pursued to the end, thus warning customers to give up the idea of evading arrears. When you go to the customer to collect the arrears, you see that the customer has another guest, so don't go away. Some collectors always think about customers everywhere, for fear that the image of customers will be damaged by their own collection of arrears. But if you think of him, he will think you depend on him, so he will give you the cold shoulder. You must explain your purpose and wait by your side, which is often conducive to the collection of arrears. 5, see through the customer's meeting to please, in fact, want to default, sometimes customers will pretend to let you wait a little, pick up the phone and contact yourself. But after a lap, nine times out of ten, they returned empty-handed. At this time, on the one hand, he will apologize to you, on the other hand, he will say that he has tried his best. In the face of this delaying tactic, you must emphasize the exact time of repayment and improve your sense of urgency. 6. When you collect the arrears, you can attach the damage caused by the customer's arrears to yourself and related personnel. While properly understanding customers' difficulties, you should also let customers understand your own difficulties. You can say that the company has left you unpaid for several months, and even the salary of the business manager has been deducted by half. Speak with a serious face and strive for sensibility and reason. 7. You can play the card of the bank and explain the punishment that overdue customers will receive. Prepare effective written materials in advance to explain the bank's punishment measures for overdue customers. Ask customers to repay within a certain period of time, otherwise it will bring greater losses. 8. According to the customer's enthusiasm to repay the arrears, use collection methods respectively. For customers who usually repay on time, they should contact in time at the repayment time agreed by him to promote real repayment. For customers who can't repay quickly, they should do their best before the repayment date agreed by both parties and bring accurate repayment data and information when they come to collect money. If the other party keeps saying that he has no money, he must find a way to insert an "insider" to get useful information.
Fourth, overdue customer collection methods
Overdue customer collection method:
1, straighten your mind and actively grasp the initiative of collection.
As a result, when many debt collectors go to the customer's office, they unconsciously behave as if they are begging others to do things, lacking confidence, getting cold feet, and even talking shyly and hesitating. On the contrary, this state encourages customers to delay, refuse to repay and
In order to achieve a good collection effect, we must establish a dominant mentality and take the initiative at the beginning of the sentence.
2. Understand the customer's action trajectory and seize the opportunity to collect money.
Try to know the rules of customers' actions, traces of coming and going, places for work and leisure, and push through the door when you know exactly where they are; We should be good at observing words and feelings, and grasp the timing and duration of speaking. Timely collection often gets twice the result with half the effort.
3. Firmly hold the idea of procrastination, procrastination, prevarication and concealment.
Attach great importance to the management of arrears and show the attitudes and measures of various collection methods, so as to firmly dispel the idea that even if the household spends a lot of money on behalf of it, it can escape the arrears.
You go to the customer to collect the debt, and the guests outside walk away.
Some collectors always consider customers everywhere, for fear of affecting their self-image. But if you think of him, he will think that you are relying on him, so he will know that it is often beneficial to collect the arrears by waiting beside him.
5. See through all kinds of discussions when customers meet.
Sometimes, customers will pretend to ask you to wait for a while, and then pick up the phone to contact themselves. Empty hands. At this time, on the one hand, he will apologize to you, on the other hand, he will say that he has tried his best. In the face of this delaying tactic, you must emphasize the exact time of repayment and improve your sense of urgency.
6. When collecting the arrears, you can attach the damages caused by the customer's arrears to yourself and related personnel.
While properly understanding customers' difficulties, you should also let customers understand your own difficulties. You can say it's because the customer asked you not to pay for several months, and even the business manager's salary was deducted by half. Speak with a serious face and try to be emotional.
7. You can play the card of the bank and explain the punishment that overdue customers will receive.
Prepare effective written materials in advance to explain the bank's punishment measures for overdue customers. Ask the customer to repay within a certain period of time, otherwise it will
8. According to the repayment method of customers.
For customers who usually pay back on time, contact in time to urge repayment, do enough work before the repayment date agreed by him, bring accurate repayment data and money when collecting money at home, and try to insert "insiders" to get useful information.