What should managers do when there is a sudden conflict with customers?

1, first of all, avoid sharp edges and apologize to customers. But apologize for the conflict, not just admit that you are wrong before finding out the truth.

2, apologize and then understand the actual situation and where the problem lies, and prescribe the right medicine.

3, the whole process should be polite and enthusiastic, but it should be objective and have its own position on things.