1. Please contact the shipper for confirmation first. First of all, contact the shipper to confirm whether the goods have been delivered and ask the shipper why they have not signed for it. If the goods haven't arrived yet, we should communicate with the logistics company to confirm the specific location and processing progress of the goods.
2. Contact the logistics company. If the goods are in good condition, but the owner does not sign for them, you can contact the logistics company to find out the specific situation. The logistics company can assist in handling according to the actual situation, such as rescheduling the delivery time and communicating with the owner.