Monthly work summary of Fan Company's front desk
The coming October is a full, busy and happy January. At the end of this month, review the past and look forward to the future! In the past ten months, under the guidance of the company, with the care and help of department leaders and with the friendly cooperation of colleagues, I have made great progress in my work and study.
The front desk is the starting point to show the company's image and service. For customers, the front desk is the first step for them to contact our company, and it is also the first impression of the company, which is very important. So the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. Recognizing its importance, I must do my work carefully.
First, strive to improve service quality. Answer every call carefully, memorize the extension numbers of all departments, transfer calls in strict accordance with the company's guidelines, and do a good job at the same time. When customers visit, I will always pay attention to maintaining a good service attitude and will receive them warmly. Promote the company culture to customers in a suitable environment and answer customers' questions skillfully. Smiling, patient and meticulous, warm tips. In my spare time, I will strengthen the study of telephone skills and etiquette. Constantly recharge yourself to adapt to the rapid development of the company.
Second, pay attention to the health and image of the front desk and remind health personnel to clean up on time. The pantry within its responsibility shall be kept clean, and the water dispenser shall be disinfected at least once a month. Replace the printer cartridge in time and maintain the front office supplies.
Third, do a good job in stationery procurement and learn some purchasing skills. Understand the market price of purchased stationery, and further communicate with existing suppliers, hoping to reduce the original purchase price. And find more high-quality stationery suppliers. Choose suppliers with good quality, low price and thoughtful service. Save every penny for the company. Maintain more than two fixed suppliers.
Ten, do a good job in warehouse management. Check the warehouse on time and classify the goods. Strictly follow the company system, so that every entry and exit is registered. Check the integrity of the goods in time and report the loss or damage of the goods to the relevant departments in time.
Fifth, focus on the overall situation, regardless of personal gains and losses. Whether it is during working hours or vacation time, if the company has a temporary task assignment, I will obey the arrangement and actively cooperate without looking for any reason to shirk it. As a member of Jingxin, I will dedicate my strength to serve the company. Usually actively participate in the activities organized by the company, strengthen the feelings between colleagues and communication between departments. And learn more about the company's basic situation and business content. In order to work better in the future, we will continue to lay the foundation.
Although the work at the front desk is sometimes trivial, everything should be done seriously. So I will do everything with my heart. Thanks to the guidance of department leaders and the opportunity given by the company, I will strengthen my study and work hard in the future!
Monthly work summary of company's front desk model
April has passed, and under the strong development momentum of the company, our business has ushered in one peak after another. While we are happy for the company, we also warn ourselves that only by doing better can we keep up with the development of the company. Business people are trying to do a good job for the company, and managers are leading the company, so that the company can make steady and rapid progress. As a logistics department and a member of the administrative department, we should do our own job well, and at the same time, we should do it well. In xx, there are many guarantee companies, and several of them have the same advantages and strength as our company. We will not stop because the company is doing well and the company is developing. We should also improve our service quality and contribute to the development of the company. In the increasingly competitive guarantee industry, only with its own unique competitive advantages can it stand out in the fierce competition. So after work, we will also get together to discuss how to expand our services, make our services have xx characteristics, and make our customers become loyal customers of xx.
The charm of service lies in the subtleties. Although it is small, it is sometimes more valuable. We read an article saying that there is a hotel abroad. The front desk will record the customer's information in detail, send blessings on the customer's birthday, remember the customer's little habits, and send some nursing tips suitable for the customer. These actions are small, but many customers will choose to stay in this hotel when they arrive in this country. So don't underestimate the usual subtle movements. Butterflies flap their wings in the tropics, and distant countries can also cause hurricanes. The "butterfly effect" exists widely in society. We should also pay more attention to service, so that our subtle service can contribute to maintaining customers and developing loyal customers.
The existence and development of an organization depends on various endogenous and exogenous variables. However, it is necessary for enterprises and institutions to implement team spirit and team working mechanism in the three most important links of decision-making, management and innovation. To form the company's core competitiveness and make the company win in the competition, it is also necessary to enhance the company's special human capital and "exercise" through challenging practical work.
And give full play to "pygmalion effect". Through the work at the front desk, customers are also satisfied with xx's service. Eventually become a loyal customer of xx and bring more customers to xx. Only by effectively motivating and strengthening employees' work motivation can we give full play to employees' value. Through daily work inspection and observation, the front desk staff are conscientious and conscientious, always demanding themselves with the image of xx, making customers happy and satisfied in the future, and handling emergencies properly, showing smooth and mature service ability and flexible and effective handling power, adding points to the impression of XX in customers' hearts.
Summary of the company's front desk model essay in March
In the next ten months, with the care and help of company leaders and colleagues, I successfully completed the corresponding work. Now I will make a summary of the work in the tenth month.
First, learn from practice and try to adapt to work.
/kloc-worked as the front desk in October, and the front desk was the first person to show the company's image. At work, I treat every visiting customer warmly in strict accordance with the company's requirements and point it to the relevant office, which provides convenience for leaders and customers. This is my first job after graduation. As a newcomer, I just joined the company. I am very unfamiliar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content of the front desk and the functions of various departments of the company in a short time. It also allowed me to quickly complete the transition from a student to a staff member.
It is said that the front desk is the window of the company's external image. Just two months have given me a new understanding and experience of this sentence. The front desk is not a vase. Everything you say and do represents the company. Guests visiting the company should be greeted with courtesy, be kind when answering and transferring calls, learn to refuse unnecessary calls and things, handle the daily affairs of the company seriously, and treat colleagues humbly and sincerely. Bit by bit, let me learn at work, make progress at work, and benefit a lot.
Second, learn the corporate culture of the company and improve yourself.
Joining xxxx, a big group, really realized the essence of heaven and earth, and felt the concept of "strategy drives the world" and the slogan of "moving the world". I think this is also the motivation to motivate each of our employees to move forward. I feel this culture from the professionalism of leaders and colleagues. In such a good working atmosphere, I should also ask myself to devote myself to my work with a positive working attitude, do my job well in a down-to-earth manner, find out the shortcomings in my work in time, communicate with company leaders and colleagues in time, work hard and be a qualified and competent employee. This is also the goal of my future work.
Third, expand your knowledge and constantly improve yourself.
A month's work also gave me a sense of crisis. I found that there is a big difference between working and studying in school. What we have learned in textbooks can be used in our work, and we have to face more and more unfamiliar knowledge. Therefore, it is not enough to rely on my current knowledge and understanding of the company. I want to keep charging in the future work process, and study the typesetting design of manuscripts, detailed business projects and so on after work. When I first joined the company, it is inevitable that there will be some minor mistakes that need to be corrected by the leaders. However, these experiences have also made me mature and consider all kinds of problems more comprehensively to prevent similar things from happening.
This work experience has taught me a lot, and I also have a lot of feelings. I am deeply proud of the company's performance, and I will continue to strive to improve my self-cultivation and make up for my shortcomings. I will sum up my experience in the new study, do my job well with a modest attitude and full enthusiasm, give full play to my potential and make better contributions to the company's development.
Monthly work summary of company's front desk model
Time is always fleeting. Working at the front desk 10, I got a lot of gains and insights. Since taking office, I have worked hard to adapt to the new work of the working environment and the front desk, and earnestly performed my duties and completed various tasks.
First, the daily work content
1, transfer calls, accurately transfer visitors' calls, and treat harassing calls gently to improve work efficiency;
2. Receive and guide visitors, and cooperate with the personnel department to register applicant information;
3. Update the address book. In view of the company's large personnel transfer and many new employees, the address book cannot be changed in time, which affects the communication between departments and between customers and the company. Therefore, it is necessary to do a good job in follow-up work, update the address book in time, and often communicate with various departments in future work to get correct information in time;
4. Attendance records, input fingerprints for new employee registration, and make supplementary attendance records;
5. Record the daily duty and clean the front desk and VIP room;
6. Turn on the led screen at 9:30- 10:00 every day and check its usage. If there is any fault, contact relevant personnel for maintenance immediately;
7. Clean the offices of the general manager and chairman;
8. Receive daily newspapers and mails and hand them over to relevant personnel in time;
9. Distribute the company's documents, distribute the documents to all departments in time, and quickly convey the company's policies and measures;
10, meeting work, notify personnel to attend the meeting on time before the meeting and prepare tea; Tea should be added in time during the meeting; Clean the meeting room after the meeting;
1 1, register the temperature every day, turn on the air conditioner as required and make records;
12, check the front desk lamp, VIP room and warehouse lock after work to ensure that the air conditioner and computer power are turned off.
Second, the existing problems
You don't do things carefully enough, you don't think comprehensively, and sometimes you lose everything. At present, the company has a large turnover of personnel, and there are many and frequent people going in and out, which has caused some omissions.
Third, give yourself advice.
1. As an employee of the general office, besides being down-to-earth and conscientious, we should also pay attention to communication with various departments. Understand the development of the company and the work content of each department. With these knowledge reserves, you can answer the questions of visitors in time and accurately, and transfer the calls of callers accurately.
2. In accordance with the provisions of the premise, but also pay attention to methods, a firm attitude, euphemism, and strive to improve the quality of service.
3. Be considerate and careful in doing things. Sometimes because some small problems lead to big mistakes, always think of the consequences first;
4. Work progress and problems encountered in the process of work should be fed back to the superior because they cannot be handled in time.
5. Strengthen the study of etiquette knowledge. Studying at work is not enough. After work, you must also learn relevant professional knowledge and understand the common sense of etiquette that you must abide by when interacting with people.
These are exactly what I lack in my work. Through thinking, I think that no matter which position, no matter what job, it is a part of the company's overall organizational structure, and it is for the company's overall goals. Front desk work should be the starting point of company image and service. Because for customers, the front desk is the first step for them to contact the company, and it is also the first impression of the company. The first impression is very important, so the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. With the understanding of its importance, I further thought about how to do my work well. So I will definitely work harder in the days to come!
Monthly work summary of company's front desk model
/kloc-I learned more knowledge and skills in the company in October, and all aspects have been improved. With the support of the leader and the help of my colleagues, I finished my work well. I am very grateful to the company leaders for giving me this growth platform, so that I can continue to grow and learn in my work and improve my own quality. The work of 10 is summarized as follows:
I. Daily work
1. Make things detailed, organized and standardized. The work at the front desk is trivial, sending and receiving faxes, emails and newspapers, maintaining office equipment, delivering water and receiving different visitors. When I first came into contact with work, sometimes things got together, and I couldn't cope with it, as if I was in a hurry. Although the work was completed, some details were not noticed during the work, and things seemed chaotic. The efficiency is also low. After continuous exploration and summary, I realized that in order to complete these tasks with high quality, we should first plan our work from the overall situation, and then start from the details to maintain good working conditions and improve efficiency. Only by constantly improving ourselves can we be competent for seemingly simple administrative work. Now, we have been able to better coordinate our work and try our best to properly handle the details of our work. Strive to give you the best support and service, constantly improve your business level, and always demand yourself according to professional standards. At the same time, standardization needs to be strengthened, and I will pay more attention to this point in my future work.
2, to maintain a good working condition, low is king, low is the sea. Administration itself is a service and support work, especially the reception at the front desk. When a customer visits or the company has a large meeting, the front desk will be responsible for some tea preparation and service, understand everyone's needs and serve everyone in time. When receiving other personnel, such as newspaper delivery, water delivery, visitors, etc., we should also provide thoughtful services to reflect the good image of the company. Only by maintaining good working conditions can the service quality be improved. In the process of work, I ask myself to avoid extreme emotions, keep in mind my job responsibilities, always put my position at a suitable height, and devote myself to my work with the attitude of serving others and improving myself. This is also a necessary accomplishment for an administrative staff.
3. Learning communication and teamwork communication are indispensable abilities for a person to exist in this society. The front desk work needs to deal with many people at home and abroad and all sectors of society. Communication, good and effective communication is particularly important. In this year's work, communication is basically smooth, but there are also many problems. When something happens, I often lack the enthusiasm and initiative of communication. Always take time to think, instead of understanding and communicating in time, and deal with things a little passively. So it also wastes some time and reduces work efficiency. This is a very unprofessional aspect. Be proactive and solve problems in the first place. Not only can you finish your work better, but you can also encourage yourself to develop the quality of not escaping and being responsible to the end.
In the future work, I will use this standard to demand myself and strive to finish the work better. The company is a whole, and every employee is a part of it. No matter what position we are in or what job we are engaged in, we cannot do without the cooperation of our colleagues. This requires us to have team spirit. On the basis of good communication, actively cooperate with colleagues, unite and cooperate, in order to do a good job. This is also deeply felt at work. I will, as always, cooperate seriously and actively, and at the same time be strict with myself and do all the work well.
Second, strengthen their own skills and literacy.
When I leave school and enter the workplace for the first time, my ability and experience are very lacking. After this year's study and accumulation, we have been able to ensure the normal operation of all the work in this position, but there are still many shortcomings. I also look for shortcomings in my work, study hard and cultivate my ability. At present, I have learned relevant professional knowledge through-,including the professional quality and ability improvement of the front desk, file management, administrative overall management and other related contents. The knowledge of financial accounting is also lacking, and I am also learning this knowledge. Through these studies, my skills have been improved to a certain extent. I hope I can have the opportunity to participate in relevant training in my future work and improve my work skills to a greater extent. I will study hard when I see some good working methods of my colleagues in my usual work. I really feel that every leading colleague around me is a teacher with different advantages, and everyone has something to learn. Sometimes work skills are not only learned from books or made by yourself, but also need to absorb the essence of others.
Three. Work achievements and existing problems
1, work results, office equipment, vats of water and other ledgers are fully established; Services such as catering, hotels and reservations are basically perfect; Daily inspection and all kinds of maintenance are carried out smoothly; Various account reimbursement process specifications; Other services and follow-up work were carried out in an orderly manner.
2. Existing problems
(1) The work is not detailed enough: the front desk work is detailed, but there are many places I haven't done yet. In terms of service guarantee, the sanitary maintenance of the conference room, tea room, front desk hall and office hall on the second floor is not in place, and problems cannot be found in time, let alone solved in time. There are also problems with the cups used for entertainment and some service directions, which do not provide convenient services for everyone.
(2) Insufficient execution: When receiving instructions from leaders to complete a certain job, execution often gets stuck. This has something to do with my own understanding of tasks and instructions, and my own flexibility and action on problems.
(3) Low work efficiency: Due to their own knowledge structure and work skills, some work efficiency can't keep up. For example, some documents cannot be completed with good quality and quantity due to the lack of knowledge and skills of office software. The same is true for other professional jobs.
I really learned a lot during my work in 10. I am very grateful to the leaders for their tolerance and support, so that I can have such an opportunity to work, study and grow. In the next work, I will make persistent efforts to do better.
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