A) A discount exceeding 20% will exempt the refund fee;
B)6% discount (inclusive) -7.5% discount (inclusive), and 5% of the face price will be charged;
C)6% discount (inclusive) -5.5% discount (inclusive), and 20% of the face price will be charged;
D) Discounts below 40% are not allowed to be refunded;
(2) Within 24 hours (including 24 hours) or after the scheduled departure time of the flight:
A) 20% discount or more will be charged at 5% of the par price of the corresponding service level;
B)6% discount (inclusive) -7.5% discount (inclusive), and 20% of the face price will be charged;
C) 60% discount (inclusive) -5.5% discount (inclusive), and 50% of the face price will be charged;
Legal basis: Letter from the State Planning Commission on regulating the refund fee for the transportation industry. 2. Transportation production organization is a dynamic, continuous and complex system engineering, which is related to the safety of people's lives and property, and is restricted by many factors such as climate, transportation means deployment, traffic control, mechanical failure, ground service of port stations and so on. Under the current technical conditions and management level, the refund fee should be handled according to the principle that carriers and passengers enjoy equal civil rights, mainly to make up for the refund cost, and due consideration should be given to improving the efficiency of transportation organization. In view of this, it is suggested to adjust and standardize the collection conditions and standards of refund fees according to the following principles:
(1) Refund fees will not be charged if the refund is caused by force majeure such as natural factors or the production organization of the transportation enterprise itself.
(2) In principle, no refund fee will be charged for tickets that passengers ask for a refund in advance and the transportation enterprise can sell them again.
(3) On the premise that the highest fare does not exceed 20%, different refund rates are set reasonably according to the different time periods when the refund occurs; According to the charging methods of postal remittance and bank remittance, the minimum and maximum refund fees are stipulated according to the actual situation.
(four) in accordance with the principle of convenience for passengers, set up a reasonable refund place and refund the ticket money in time; No obstacles shall be set up to obstruct or disguise passengers' refund, and passengers shall be deprived of their right to refund.