Second, the cultivation requirements of employees: respect, kindness, kindness to people and truth about things.
Third, the concept of entry: team spirit, discipline, service spirit, obedience.
Four, management personnel quality requirements:
You should be enthusiastic about your work, have a strong sense of professionalism and responsibility, and have a work spirit of never giving up if you don't do good things.
Lead by example, take the lead in setting an example and be a good example for employees.
Be honest and upright, and set an example for employees and society.
To be fair and just, to be fair, open and just in dealing with problems, and not to be selfish.
We should keep learning and making progress, be good at summing up and absorbing knowledge, and strive to improve our level.
Five, the ten elements of management:
We should adhere to the ideological line of seeking truth from facts, proceed from reality in everything and not engage in dogmatism.
Trust employees, unite employees and rely on employees.
We should have the management concept of "discussing major issues, understanding the overall situation and minding our own business" and do our own job well.
We should do the main work well and give consideration to the general work.
We should not only adhere to principles, but also solve problems flexibly, and we should not handle problems in an absolute and one-size-fits-all manner.
We should constantly sum up experience and lessons, carry forward our advantages, correct our shortcomings and avoid repeating the same mistakes.
It is necessary to reasonably authorize, implement hierarchical management, take responsibility at different levels, and not engage in centralized command.
We should give priority to encouragement, supplemented by encouragement, respect the initiative of employees, and give priority to praise and criticism.
Dare to take responsibility, don't shirk responsibility, share responsibility according to authority when problems arise, and don't shirk.
We should be concerned about the practical problems in employees' work, life and study, and be intimate friends of employees.
Six, catering management ten standards:
Service standard: to achieve customer satisfaction
Work standard: keep improving.
Quality standard: stability, precision and novelty.
Management standard: Dare to manage strictly.
Employment standard: having both ability and political integrity, highlighting special skills.
Study standard: study hard and use flexibly.
Training standard: meet the needs of work and give consideration to long-term development.
Quality inspection standard: strict fairness and justice
Cooperation standard: proceed from the overall interests of the company and fully cooperate.
Marketing standards; Cultivate friendship and achieve a win-win situation