1. The user himself has a transaction behavior in the cooperative merchant of China Mobile E-Commerce Co., Ltd., that is, he has a purchase behavior in this merchant, which causes China Mobile E-Commerce Co., Ltd. to automatically deduct money from the user account.
2. Consumers used China Mobile's e-commerce business, such as purchasing funds and wealth management products at Hejubao.
3. The mobile phone number of the consumer was stolen, and someone maliciously used the identity of the consumer to conduct a transaction, which led to China Mobile E-Commerce Co., Ltd. automatically deducting money from the consumer account. ..
4. The system of China Mobile E-Commerce Co., Ltd. failed, resulting in incorrect deduction.
If your account is deducted by China Mobile E-Commerce Co., Ltd., I suggest you contact China Mobile E-Commerce Co., Ltd. in time to find out the specific situation and seek help. If you think you haven't done any relevant transactions, I suggest you contact the relevant institutions to complain and solve them in time.
legal ground
Article 57 of the Electronic Commerce Law of the People's Republic of China * * * Users shall properly keep the transaction passwords, electronic signature data and other security tools. Users who find that security tools are lost, stolen or paid without authorization shall promptly notify the electronic payment service provider.
The loss caused by unauthorized payment shall be borne by the electronic payment service provider; The electronic payment service provider can prove that the unauthorized payment is caused by the user's fault and does not assume responsibility.
When the electronic payment service provider finds that the payment instruction is unauthorized or receives the notice that the user's payment instruction is unauthorized, it shall take immediate measures to prevent the loss from expanding. If the electronic payment service provider fails to take timely measures to cause the loss to expand, it shall be liable for the expanded loss.