How should enterprise managers deal with emergencies?

My friend Wei sent me a message asking me a question about an emergency, to the effect that I was busy with my work recently and didn't have enough energy, but I met an old classmate I hadn't seen for years. Although I think I should treat my old friends well, I am obviously aware of my hesitation and indifference because of my energy and economic strength. . . . . . I don't want to judge the so-called cost of maintaining interpersonal communication or friendship. I want to tell her that she encountered a typical emergency in the process of personal growth or work life.

I. What is an emergency?

An emergency can be understood as something that happens suddenly: the first meaning is that the incident happens and develops very fast and unexpectedly; The second layer means that the event is difficult to handle and must be handled in an unconventional way. For the social level, social unrest, epidemic situation and major natural disasters are all emergencies, while for individuals, anything that happens suddenly and breaks the normal growth or learning rules should be regarded as emergencies. From this point of view: anything unexpected can be regarded as an emergency. Someone once said, "Life is always full of accidents". For us, unexpected events will appear constantly in the process of personal growth, regardless of people's subjective will. What we need to do is to understand it, adapt to it and take appropriate measures to integrate it and deal with it.

I suddenly remembered a book I read last semester, called Emergency Management of Unexpected Events? ",may be beneficial to this problem:

Second, the basic principles of dealing with emergencies

Unexpected events lead to personal management out of control. First of all, we need to know why unexpected events can lead to out of control. I think the most fundamental reason is that we have not made a good plan to prevent emergencies. We can't foresee the specific emergencies around us, but we know that some emergencies are bound to happen around us, so it is very necessary to prepare in advance.

Friends who have participated in the "Control the Day" activity may know the importance of reserving time. When we make today's plans every morning, we can't arrange all 24 hours of our day. In addition to sleeping, eating, transportation and other fixed time periods, the remaining hours are the main space we plan every day. Even for the remaining hours, there is no need to make a full plan at one time, but to adopt a moderate principle. The principle of moderation here is to reserve time for yourself in case of emergency. In Verne's novel Around the World in 80 Days, Mr. Fogg doesn't panic no matter what happens, because for him, "as expected", he certainly can't meet any accidents during the trip, but he expected unexpected things to happen during the trip, so he made preparations in advance, so he finally successfully completed the mission of winding around the world.

The way to deal with any accident is the same. Make an estimate in advance and provide a backup, not just fill it up. Time and economy should be the same.

Third, the basic framework for dealing with personal emergencies.

In the face of personal emergencies, whether it is the bankruptcy of the company that affects most people, the restructuring of enterprises, or the temporary handing over of important tasks to individuals or unexpected guests, there is a basic coping framework, which is actually the same as yongcheng's "four questions" method:

Ask to do or not to do.

The second question, who will do it?

Are the three questions complicated?

Four questions: How to do it?

The reason is also very simple. The nature of emergencies is also a part of action management. We use actions to complete or deal with emergencies, so he should first enter our collection basket and then decompose it step by step. The difference is that emergencies have an "important and urgent" attribute label. In the face of this label, we must first pay full attention to it, so we should give priority to it as much as possible when dealing with it. But second, we should not attach too much importance to it, that is, we should not give up because the four issues are important. Although many things are sudden, important and urgent, they don't necessarily need to be done, and they may not be done by themselves. It is best to analyze and deal with this situation in a busy and chaotic way and get rid of the blind burden. Then break down the tasks you want to do or include them in the plan.

Fourth, anticipation is the key to coping.

Of course, for emergencies, the most difficult thing for us is to predict, do or not do. Wei's problem is actually stuck here. How to deal with all kinds of emergencies? Many people deal with it subconsciously. For example, when the goalkeeper was walking on the side of the road, he suddenly saw something falling from the sky and saved it subconsciously. A closer look turned out to be a child who accidentally fell from it. . . . . . Some people say: you are burning your eyebrows, and you don't need to make any prejudgments! When judging what it is, why and how to do it, the cucumber and vegetables are cold!

In my opinion, this situation needs to practice strengthening judgment in peacetime, especially the way of value judgment and program decomposition, so that these can become your subconscious mind and subconscious mind, and then you really encounter an emergency. You can evaluate it through your very skilled anticipation without much brain thinking, and then collect, process and decompose tasks. When the firemen received the fire alarm, they got dressed and drove out in one minute. How to achieve it? Usually practice a lot!

Although we generally don't encounter emergencies every day, as I said just now, emergencies are also things and materials for action management. Therefore, what we need is to form a good habit of pre-judgment and action management through a large number of general affairs, so that we can deal with major emergencies calmly.

What is also emphasized here is "awareness". If we are aware of the precursors of unexpected events in advance, such as the company's operating difficulties for several months and its poor health, and friends have said that they will come here for business a long time ago, we can provide ourselves with an "early warning period" in advance. If we handle this period well, unexpected events may not happen again.

After an emergency, our pre-judgment is also a judgment level, which is very critical. Some things can be handled by yourself. For example, you are going to carry out your daily work today, and suddenly the leader comes over and says that there is an urgent meeting that you need to attend. This kind of daily emergency is the most common. A few seconds is enough to complete the collection, processing and sorting, then pick up a notebook and pen and go to the conference room. But if the superior suddenly says that you are temporarily transferred to a group for a month because of work needs. Then, what you need to do may be to stop and hand over the work at hand, say hello to your family (to avoid appearing on TV looking for you in a few days), and prepare related supplies. , are all resources that need to be deployed, even acting alone.

Verb (abbreviation for verb) Recovery and reconstruction after the event.

After the emergency happens and is completed, you need to use various measures and resources to restore and rebuild your normal management system. It mainly includes three aspects:

The first is to solve and control various problems related to emergencies that may lead to recurrence. For example, if you are hospitalized with a bad cold because you don't pay attention to keeping warm, then keeping warm and strengthening physical exercise may be the key.

The second is to repair and rebuild the damage and influence caused by emergencies. For the interruption of the current work caused by unexpected events at work, it is best to predict before restarting and determine the need to restart the currently suspended work.

The third is to make a detailed analysis of the causes and handling process of emergencies, sum up experience by reviewing or "recovering", put forward improvement suggestions, establish a list, and summarize the process, so as to turn crises into opportunities.

Fourth, for emergencies that last for a long time and have great influence, they will be collected after the end. Restart your personal management system and re-evaluate and adjust your growth management system.

Finally, back to Wei's question, keep in mind two points: the first unplanned thing will happen at any time, and you can't control everything forever, so remember that "out of control under control is the most beautiful"; Second, your problem is actually emotional management, not emergencies. O(∩_∩)O!