What is the rating of the insurance company BBB?

The insurance service evaluation index system has established two sets of quantitative indicators according to property insurance and personal insurance. The selection scope of quantitative indicators mainly involves the service contacts that insurance consumers can directly feel and experience, covering all key service links. In the selection of indicators, taking into account the principle of objective and accurate data, we choose the indicators that can be systematically extracted and controlled by human factors, which are generally applicable in the insurance industry at present.

The service evaluation system of property insurance companies includes eight indicators, involving five links: sales, underwriting, consultation, claim settlement and complaint. Among them, in order to urge insurance companies to respond to consumers' service demands in a timely manner and effectively improve the consumer experience, three indicators, namely, telephone connection rate, customer service representative satisfaction rate and underwriting claim inquiry objection handling rate, are set in the sales, underwriting and consulting links, with the weight of10%; In order to highlight the management of difficult claims, three indicators are set up in the claim settlement link, namely, the filing settlement rate, the average reporting payment period and the claim success rate, with a total weight of 45%; In order to guide insurance companies to reduce customer complaints and provide good complaint service, two indicators, complaint rate and complaint handling timely rate, are set in the complaint link, with a total weight of 25%.

The service evaluation system of life insurance companies also includes eight indicators, involving six service links: sales, consultation, return visit, claim settlement, guarantee and complaint. In order to improve the service quality and efficiency in sales, the policy delivery rate is set to 1, and the weight is15%; In order to highlight the important role of return visit in preventing misleading sales, two indicators are set, namely, call connection rate and return visit success rate, with the total weight of15%; In order to improve the efficiency of insurance companies' claims service and consumers' payout ratio, two indicators, claims service limit and claims odds, are set, with a total weight of 35%; In order to improve the security service efficiency of insurance companies and reduce the waiting time of consumers in the security service environment, 1 index is set with the weight of10%; In order to guide insurance companies to reduce customer complaints and provide good complaint service, two indicators, complaint rate and complaint handling timely rate, are set in the complaint link, with a total weight of 25%.

The insurance head office will rate according to the service evaluation score, and the branch office will only rate but not rate. The service level of the insurance head office is set to four categories: A, B, C and D, including AAA, AA, A, BBB, BB, B, CCC, CC, C, D*** 10. Class A refers to companies with excellent overall service quality, class B refers to companies with good overall service quality, class C refers to companies with poor overall service quality, and class D refers to companies with poor overall service quality.

Further reading: How to buy insurance, which is good, and teach you how to avoid these "pits" of insurance.