How to complain about Hangzhou Xielian Credit Management Co., Ltd.

1. First of all, consumers complain through the complaint acceptance channel published by Hangzhou United Bank. After receiving the complaint, the complaint handling channel management unit shall forward it to the relevant complaint handling unit in time.

2. Secondly, the complaint handling unit investigates and verifies the complaint, makes a handling decision within 15 days and informs the complainant. If the complainant has any objection to the complaint handling result, he may apply to the superior management unit of the complaint handling unit for verification within 30 days from the date of receiving the handling decision.

3. The re-verification unit shall make a verification decision within 30 days from the date of receiving the verification application materials and inform the complainant.

4. If the complainant is not satisfied with the result and does not accept it, the complaint handling unit shall inform the complainant that he can apply to the financial consumption dispute mediation organization for mediation and other ways to resolve the dispute.