123 15 accept consumer complaints and reports within the jurisdiction of the administrative department for industry and commerce and the scope authorized by the higher authorities according to law. Consumer goods purchased by consumers and groups are directly used for life and direct consumption by groups; The rights and interests of consumers are infringed; The operator fails to perform his obligations; Farmers directly purchase and use the means of production for farmers; For producers, sellers and repairers, it is acceptable to violate the provisions on the responsibility of repairing, replacing and returning some commodities.
legal ground
The indicators specified in Article 4 of the Provisions on Responsibility for Repairing, Replacing and Returning Some Commodities are the most basic requirements for fulfilling the Three Guarantees. The state encourages sellers and producers to formulate detailed rules for the implementation of the three guarantees that are stricter than these provisions.
This provision does not exempt the three guarantees of products not listed in the catalogue and the responsibilities promised by sellers and producers to consumers that are higher than the three guarantees of products listed in the catalogue.